City Gateway Apartment - Green Quarter Southall Retreat
7.9 / 10
Good(18 Ratings)
$$$$
Apartment in Southall
4 guests · 1 bedroom · 1 bath
Reasons to book
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet and more
Location
Reviews
7 / 10
For a short with Max two pers its oké .
Clean. Big kitchen
Save area!
Not so central as we tought. Just a good walk to the mainstreet.
Dishwasher out of order!
The main bed was not very comfortable and the sofa bed you really shouldn’t lie on for longer than 2 nights.
Maybe both need to be replaced.
7 / 10
Ok for one night
Excellent location, great for getting to London and a lovely little area of modern apartments that are obviously well looked after.
We just wanted a bed in a clean apartment for the night within easy reach of London. Because of this, we don't have anything to complain about because we got what essentially we needed from the stay. Others wanting more from facilities and their stay might want to check the facilities first before booking.
I'm sure it was just an unfortunate oversight but the bedding was absolutely, completely crumpled, like it had just been taken out of the washer dryer and thrown on the bed, which wasn't properly made. The bedding for the sofa bed was separate from the duvet and pillow so we had to put everything together late at night. The sofa bed was ok though.. the main bed mattress was very uncomfortable but was ok for one night. For both beds there were only three pillows which were massive and impossible for me to use so I had to go without. I think, as paying guests, a little more care could have been shown to us but for what we needed, on the whole, all was ok. Just need a good sleep now 🤦🏼♀️🙂
8 / 10
Nice quite
New
Booking com
1 / 10
Do not book. Disappointing
The apartment was neat and clean.
DO NOT BOOK. Extremely disappointing and frustrating stay. This apartment is advertised for 4 people, but it is absolutely not suitable for 4 adults. The sofa bed can't accommodate two adult properly, its too small. Advertising this place for four guests is very misleading.
*Pillows and blankets* - There were no pillows or blankets provided for two people in sofa. We searched the wardrobe ourselves, hoping to find blankets and pillow, and there was nothing there. Nothing. When we informed the host, instead of apologizing, they asked why we didn’t ask. That is unacceptable. If you advertise an apartment for 4 people, you must provide basic bedding for 4 people. Guests should not have to beg for essentials.
*The Kitchen* - was also completely unprepared for guests. There were no cloths or tissues available for cleaning the shelves, we like to keep kitchen clean after preparing food. We had to search around just to find something to use. The host then became angry that we opened the cleaning rack and wardrobe. This is ridiculous. We would not have needed to search anywhere if basic items were properly provided and clearly available.
*Check in Time* - Check-in was also badly handled. Check-in starts at 2 PM, and we clearly informed the host that we would arrive at 2 PM. After a long flight, we still had to wait outside for 30 minutes because the keys were only delivered at 2:30 PM. Making guests wait outside after confirming arrival time is extremely unprofessional.
*The Communication* - Communication from the host was unprofessional throughout. He did not provide check‑in details until I reached out the night before, and his overall behaviour was dismissive and disrespectful. There was no sense of responsibility or basic courtesy.
Instead of taking responsibility for these issues, the host kept blaming us and saying we didn’t ask. It is not the guest’s job to chase basic necessities. This stay was stressful, poorly managed, and completely unacceptable.
Not so central as we tought. Just a good walk to the mainstreet.
Dishwasher out of order!
The main bed was not very comfortable and the sofa bed you really shouldn’t lie on for longer than 2 nights.
Maybe both need to be replaced.
7 / 10Good·May 2026
Excellent location, great for getting to London and a lovely little area of modern apartments that are obviously well looked after.
We just wanted a bed in a clean apartment for the night within easy reach of London. Because of this, we don't have anything to complain about because we got what essentially we needed from the stay. Others wanting more from facilities and their stay might want to check the facilities first before booking.
I'm sure it was just an unfortunate oversight but the bedding was absolutely, completely crumpled, like it had just been taken out of the washer dryer and thrown on the bed, which wasn't properly made. The bedding for the sofa bed was separate from the duvet and pillow so we had to put everything together late at night. The sofa bed was ok though.. the main bed mattress was very uncomfortable but was ok for one night. For both beds there were only three pillows which were massive and impossible for me to use so I had to go without. I think, as paying guests, a little more care could have been shown to us but for what we needed, on the whole, all was ok. Just need a good sleep now 🤦🏼♀️🙂
8 / 10Excellent·Mar 2026
New
Booking com
5 / 10·Jan 2026
Good location for the purpose of the trip.
Couldn’t use anything in the kitchen.
Small, uncomfortable sofa bed and bedding wasn’t available at time of arrival.
Parking is not specified as an available amenity at City Gateway Apartment - Green Quarter Southall Retreat. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is City Gateway Apartment - Green Quarter Southall Retreat pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at City Gateway Apartment - Green Quarter Southall Retreat?
We found 6 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, wifi/internet, and family friendly.
City Gateway Apartment - Green Quarter Southall Retreat
7.9Good
(18 Ratings)
"Property was lovely and clean on arrival, the host was wonderful and very responsive, apartment had all necessary amenities for a comfortable stay. Lots of shops nearby and some good food places. We h..."
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet and more
About this apartment rental
Comfortable Living
Amenities
Free WiFi/internet
Free Parking
Non-smoking
WiFi/Internet
Family friendly
Fire alarm
Map of Southall
Ratings and reviews
7.9 / 10
Good(18 Ratings)
100% verified reviews
7 / 10Good·Jul 2026
Clean. Big kitchen
Save area!
Not so central as we tought. Just a good walk to the mainstreet.
Dishwasher out of order!
The main bed was not very comfortable and the sofa bed you really shouldn’t lie on for longer than 2 nights.
Maybe both need to be replaced.
7 / 10Good·May 2026
Excellent location, great for getting to London and a lovely little area of modern apartments that are obviously well looked after.
We just wanted a bed in a clean apartment for the night within easy reach of London. Because of this, we don't have anything to complain about because we got what essentially we needed from the stay. Others wanting more from facilities and their stay might want to check the facilities first before booking.
I'm sure it was just an unfortunate oversight but the bedding was absolutely, completely crumpled, like it had just been taken out of the washer dryer and thrown on the bed, which wasn't properly made. The bedding for the sofa bed was separate from the duvet and pillow so we had to put everything together late at night. The sofa bed was ok though.. the main bed mattress was very uncomfortable but was ok for one night. For both beds there were only three pillows which were massive and impossible for me to use so I had to go without. I think, as paying guests, a little more care could have been shown to us but for what we needed, on the whole, all was ok. Just need a good sleep now 🤦🏼♀️🙂
8 / 10Excellent·Mar 2026
New
Booking com
5 / 10·Jan 2026
Good location for the purpose of the trip.
Couldn’t use anything in the kitchen.
Small, uncomfortable sofa bed and bedding wasn’t available at time of arrival.
$$$$
7.9Good
(18 Ratings)
"Property was lovely and clean on arrival, the host was wonderful and very responsive, apartment had all necessary amenities for a comfortable stay. Lots of shops nearby and some good food places. We h..."
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet and more
Map of Southall
About this apartment rental
Comfortable Living
Amenities
Free WiFi/internet
Free Parking
Non-smoking
WiFi/Internet
Family friendly
Fire alarm
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at City Gateway Apartment - Green Quarter Southall Retreat. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is City Gateway Apartment - Green Quarter Southall Retreat pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at City Gateway Apartment - Green Quarter Southall Retreat?
We found 6 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, wifi/internet, and family friendly.
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