Ruby Mountain View Resort Vang-vieng

We were greeted with a very friendly smile and felt very welcome. Our lovely host arranged a hire scooter for us and was very helpful with our small requests. Tge rooms are exactly as pictured. Beautiful with balconies on both sides to sit depending on the side tge sun was on. It is a tranquil, peaceful setting with views to the mountains and a nice little stream running along the back of the hotel. You can easily walk to town, but scooting was more fun for us in the heat. Breakfast was nice with eggs done to order and a nice array of fruits, juice, coffee, toast etc. The bathroom was spacious with a lovely hot shower.

Nothing negative to say. A lovely stay.

The location is great. Just 10 minutes walk from the main Street. It is really quiet and the rooms have great view to the mountains. They are spacious, clean and the bed is really comfortable. Raymond, the receptionist is great. Not only friendly, he also speaks great english and will do his best to try to find a solution. He helped us to rent a motorbike that was brought to the hotel. The breakfast we liked a lot, it is Chinese style, for us was a great way to start the day. Definitely, the place to stay. Can only recommend.

Отель чистый, просторный и комфортный

Вид был на стройку и грязную реку

The views are stunning, the location is good if a little out of the centre (approx 15 mins walk) The rooms are nice if you book the ones with a bathtub as they have lovely views and floor to ceiling windows so lots of light. Beds are comfy and the aircon works well.

We arrived and were shown our room which on first glance was lovely, unfortunately we discovered a leak in the bathroom, immediately talked to a staff member who came to look at it, confirmed there was an issue and said he would need to move us to another room, we asked if it was the same type (with bathtub) and he said no, the only room they had was a family room on the other side. Not much we could do but move. Then as we were putting our bags down, he tells us that we will need to move rooms again in the morning as they need this room(!). No apology, no offer of a goodwill gesture for the inconvenience. In the morning I went to speak to them again to ask about perhaps a partial refund as we clearly hadn't gotten the room we booked or the experience we had wanted. I was met with 'well the room we put you in is more expensive'. We explained that regardless of this (and considering it slept 4, it would actually be cheaper PP) we didn't get the room we booked and had had to move twice. Honestly the level of incompetence this man displayed! He just kept saying "sorry sorry, it's okay, it's okay",.asked if he could move our bags to reception for us and then went on to blame his colleague saying that "he should have called me, they had to cancel other guests bookings...etc" so unprofessional! We then asked to speak to the manager, we were told he doesn't come round or speak much English, we still asked to speak to them and this was never fulfilled and neither was ANY gesture of goodwill for the inconvenience. Also the breakfast was on till 10.30am, we came out just before 10am and all the food was gone and no coffee left, with 30 mins remaining there should have at least been a replenishment of coffee! The staff at breakfast were miserable and the girl sitting by what I assume was the egg station didn't even look up from her phone. We didn't even bother the next morning.