Vacation rental in Union City, NJ
2 guests · 1 bedroom · 1 bath
Reasons to book
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet and more
About this vacation rental
Comfortable Accommodations
Amenities
Free WiFi/internet
Non-smoking
WiFi/Internet
Map of Union City, NJ
Ratings and reviews
100% verified reviews5 / 10·Oct 2026
I like the location because it’s in Jersey City Heights, a quiet neighborhood with a welcoming community atmosphere.
I chose this location specifically because it is in Jersey City Heights, a quiet neighborhood where I felt comfortable staying and working nearby. The location itself was one of the main reasons I booked this accommodation.
Unfortunately, from the very first day, I reported experiencing bites, and throughout my ten-day stay, the problem continued. Although the space looked nice, it did not meet my expectations for cleanliness and comfort. The sheets were changed, and a company was brought in to inspect the room, but despite being told that nothing was found, I continued experiencing the same issue.
I was offered alternative accommodations, but the options did not make sense for my situation. Some were in areas where I did not feel safe, while another was in New York City. I specifically chose Jersey City Heights for a reason, and relocating to a completely different area was not an acceptable solution.
What disappointed me most was the lack of genuine concern and understanding throughout the process. I shared pictures and provided sufficient evidence of what I was experiencing, yet I never felt that my concerns were taken seriously. After several conversations through chat, the responses felt automated and impersonal, as if I were speaking to ChatGPT rather than a person who genuinely cared about a customer’s well-being.
I spent nights uncomfortable, dealing with bites and losing sleep, yet no compensation was offered for the nights affected or for the overall experience.
I understand that unexpected issues can happen, but what matters is how a company responds when a guest raises a legitimate concern. In this case, I felt unheard, unsupported, and deeply disappointed by the lack of accountability and meaningful resolution.
Unfortunately, I cannot recommend BP Stays based on this experience. A pleasant location and attractive space are not enough when cleanliness, comfort, communication, and customer care fall short of expectations.
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