Novotel Shanghai Baoshan Jiusi

Wunderschönes Hotel, Flügel im Empfang, große Zimmer, sehr große Dusche, freundliches Personal

Lage und bezahlbareres Essen/Frühstück

أعجبني مكان الإقامة من حيث فخامة المكان ورحابة الغرف واتساعها والتقنية الموجودة

الموظفة في المطعم الياباني جداً وقحة

1、价格在上海感觉太值了 2、房间空间很大 3、一楼的日料很好吃 4、清洁阿姨和前台工作人员都很热情

1、豪华双床这个柜子设计的不合理，需要频繁开启的大衣柜靠近洗澡间门 2、厕所马桶冲水声音巨大 3、洗手台后面没挡，且龙头离洗手盆有点远，应该加个延伸 4、虽然房间空间很大，也有洗衣房，但是房间一点晾衣服的都不设置，要不然只能晾衣柜？！

What I liked most was the hotel’s beautiful, modern design, especially the elegant lobby. The room was also decorated in a contemporary style, with a gorgeous combination of dark wood and emerald green that looked absolutely stunning. The room was quite compact, but it had everything I needed to relax and unwind after a long day exploring the city, including a comfortable bed that made it easy to get a good night’s sleep.

Unfortunately, my experience was overshadowed by a very unpleasant check-in. I was feeling unwell with what seemed to be a seasonal cold and had travelled by train from Beijing to Shanghai that day. All I wanted was to check in and rest. I always book and, most importantly, PAY for my accommodation IN ADVANCE to avoid unnecessary stress while travelling. Imagine my surprise when the staff told me I had to pay again and that Booking.com would refund my original payment after check-out. My explanation that I had already paid in full seemed to make no difference. I found this extremely frustrating. I had paid in advance for my own convenience, yet after a long journey, while feeling unwell, I had to spend my evening dealing with a payment issue that should not have been my responsibility. I am prepared for unexpected travel expenses, but I certainly do not expect to be asked to pay twice for the same reservation. This experience completely ruined my first impression of the hotel. There were also a few minor issues. The bathtub was surprisingly small, even for someone of my height, and the bathroom lighting was poor for applying makeup. There was no spoon to stir the sugar provided with the tea and coffee. Cleanliness could also have been better: I found a long black hair in the cabinet with the toothbrushes, and the drinks table had an obvious coffee or tea stain. Under different circumstances, I probably would not have paid much attention to these minor details. However, after the stressful check-in experience, they only added to my disappointment. Overall, the hotel is beautiful and the bed was comfortable, but the way the payment issue was handled overshadowed the positive aspects of my stay. I expected a welcoming experience, not unnecessary stress over a reservation I had already paid for.