Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
Location
Reviews
1 / 10
Attractive apartment, but a serious air-conditioning issue and extremely poor support made the experience very disappoin
The apartment is attractive, well presented, and in a good location. Visually, it matched what was shown in the listing.
The main problem was the air conditioning. It was stuck at 16°C and I could neither adjust the temperature nor turn it off using the remote control. I spent the first night in these conditions, became unwell, and could not properly rest. When a technician was finally sent, he confirmed that the remote provided was not the original one for the unit and was unable to resolve the problem.
What made the situation significantly worse was the support. It was extremely difficult to speak to an actual person. WhatsApp initially uses AI, there is no easily accessible phone number to speak directly with a member of staff, and the phones inside the property did not work.
When I finally managed to communicate with someone, the approach was not collaborative. At times, I felt I was expected to prove that the problem existed rather than simply report it and have the property investigate and resolve it.
Even after explaining that I had become unwell, nobody from the property called me to understand what was happening, check how I was, or try to find an appropriate solution. Initially, they were also very rigid about not refunding or making any exception for the first night.
The TV remote was not available. The situation was only resolved after Booking support intervened and helped communicate with the property, which eventually resulted in the cancellation and refund.
Technical problems can happen anywhere. What matters is how they are handled. For the price charged, I expected a much higher standard of customer service and support. Based on my experience, if something goes wrong during your stay, getting effective assistance can be extremely difficult.
9 / 10
Muito boa!!
Flat bem moderno, aconchegante, tem tudo que precisamos. Desde secador de cabelo a talher e panelas. Localização boa, prática, devido o motivo da minha viagem, ir para um congresso. Também fica perto de farmácia, shopping e padaria bom do trigo - perfeita pra tomar café!
Apesar de ser prático a modernidade do prédio, também é um ponto complicador quando se precisa de uma resposta rápida. Por ser mediado por IA, não tem meio termo. Mas só tive um imprevisto e logo foi resolvido.
Flat bem moderno, aconchegante, tem tudo que precisamos. Desde secador de cabelo a talher e panelas. Localização boa, prática, devido o motivo da minha viagem, ir para um congresso. Também fica perto de farmácia, shopping e padaria bom do trigo - perfeita pra tomar café!
Apesar de ser prático a modernidade do prédio, também é um ponto complicador quando se precisa de uma resposta rápida. Por ser mediado por IA, não tem meio termo. Mas só tive um imprevisto e logo foi resolvido.
10 / 10Outstanding·Aug 2026
Muito bonita, confortável, gostei!
Só senti falta de um pano de prato
8 / 10Excellent·Aug 2026
Confortável
Um pouco de barulho
9 / 10Outstanding·Apr 2026
Imóvel extremamente funcional! Espaçoso.
Limpeza deixou um pouco à desejar. Havia cabelo no lençol e no chão.
Yes, parking is listed as an amenity at JSmart Guararapes #502 - Modern apt by Carpediem. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is JSmart Guararapes #502 - Modern apt by Carpediem pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at JSmart Guararapes #502 - Modern apt by Carpediem?
We found 14 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and pets allowed.
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
About this apartment rental
Modern Comforts
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Pets allowed
Gym
Kitchen
Balcony/Terrace
WiFi/Internet
Shared living spaces
Laundry services
Outdoor Cooking
Family friendly
Accessible by lift
Map of Fortaleza
Ratings and reviews
8.6 / 10
Excellent(14 Ratings)
100% verified reviews
9 / 10Outstanding·Oct 2026
Flat bem moderno, aconchegante, tem tudo que precisamos. Desde secador de cabelo a talher e panelas. Localização boa, prática, devido o motivo da minha viagem, ir para um congresso. Também fica perto de farmácia, shopping e padaria bom do trigo - perfeita pra tomar café!
Apesar de ser prático a modernidade do prédio, também é um ponto complicador quando se precisa de uma resposta rápida. Por ser mediado por IA, não tem meio termo. Mas só tive um imprevisto e logo foi resolvido.
10 / 10Outstanding·Aug 2026
Muito bonita, confortável, gostei!
Só senti falta de um pano de prato
8 / 10Excellent·Aug 2026
Confortável
Um pouco de barulho
9 / 10Outstanding·Apr 2026
Imóvel extremamente funcional! Espaçoso.
Limpeza deixou um pouco à desejar. Havia cabelo no lençol e no chão.
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
Map of Fortaleza
About this apartment rental
Modern Comforts
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Pets allowed
Gym
Kitchen
Balcony/Terrace
WiFi/Internet
Shared living spaces
Laundry services
Outdoor Cooking
Family friendly
Accessible by lift
FAQs
Is parking included with this apartment?
Yes, parking is listed as an amenity at JSmart Guararapes #502 - Modern apt by Carpediem. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is JSmart Guararapes #502 - Modern apt by Carpediem pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at JSmart Guararapes #502 - Modern apt by Carpediem?
We found 14 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and pets allowed.
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