Away Bangkok Sukhumvit

Mooi en schoon hotel. Uitstekend ontbijt

Lokatie

L’emplacement, la piscine et la chambre spacieuse

Le bruit: la rue qui passe devant l’hôtel alors que c’est une ruelle est extrêmement bruyante,quand les motos passent cela résonne dans la chambre et avec un bébé c’était compliqué de dormir …

Tout et surtout les personnels

Leurs gentillesse et la propreté

The location was great. Near BTS, hotel also provided tuk-tuk transport to the main street, so exploring the city with BTS was comfortable and easy. The staff was very helpful, but I had the feeling that many of them didn’t understand English

We had booked a suite and we were staying with 2 adults, a 3yo and a 4yo. We were provided with travel bed for the baby. Which was ok. But there wasn’t enough towels nor blankets for 4 people. When we arrived, the balcony was flooded with water. And on the first night there was a storm and the rainwater keep on accumulating on the balcony, so we woke up with our whole hotel room covered in water. All of our things that were on the floor, were soaking wet. Called the reception, a guy came, opened the drainage and the water drained from the balcony. While we were having breakfast the night manager came and apologized, offered us another room, but as the hotel was fully booked, we got the room hours later. The new room was biggest family suite, but again, we were staying with 4 people, only 2 towels and the pull out couch was not made for children and there weren’t sheets nor blankets to make the bed ourselves. So had to call the reception again. Every day after cleaning we didn’t have enough towels. Ended up using the ones from the pool, it was easier than to call the reception every day. The manager sent us complimentary fruit and cake for the inconvenience, but the dishes weren’t taken from the room for days. We also found a cockroach in the room and there were small ants as well. On the last day, called ahead that we would like to get help with our luggage at a certain time. Help came right away and not on the time we needed them. So again, reception didn’t understand English? The prices on the bar are without service tax, which is annoying.