Grand Hotel & Therme Veliko Tarnovo

The spa

Am avut mic dejun și cină ,a fost f bine Camera ,am avut o suită junior,a fost cam rece ,fiind situată pe colț ,mare spațioasă dar pe viitor aș alege ceva mai bine poziționat Spa ul a fost wau ,mi a plăcut ca am avut până și rezervare cu numele meu în parcare 😍Zina este superbă. ,view ul de la piscină ,merită toți banii !Nu știu de ce nu a funcționat hamam ul ,baia turcească ,d na de la curățenie o ținea închisă ,în rest ,numai de bine !Vom reveni cu siguranță !

Mirosul din cameră ,fiind pe colț ,în spate era multă tubulatură de evacuare ,în cameră mirosea dacă lăsai geamul deschis sau foloseai aerul condiționat

Angajatii sunt foarte preocupati de bunastarea clientiilor

Mancarea de la cina ar putea fi mai diversificata!

We did enjoy the view from the lobby area. We also enjoyed the sandwiches that could be ordered from the Pool Bar menu. The room accommodation was very clean.

For the non-Bulgarian traveler, particularly if one is English speaking, the hotel can be difficult to navigate including what services may or may not be available. Upon check-in, we were given very little information as to available services or where, for example, breakfast would be served….or how to reach the location. The hotel has an extremely odd layout….and my party of 4 spent the first 2 hours of arrival just trying to understand if there was a restaurant on the property that served lunch. Distances between say, our room and anything else, were rather long. I was traveling with my 83 year old Mom who walks with a cane so we would have appreciated a room accommodation closer to the main elevator. I did contact the hotel in advance of our arrival regarding these specifics but did not receive a reply. Our original room accommodation was for 2 twin beds. Please note the size of the twin beds are similar to that which one would find in a standard cruise ship cabin. They are very small and narrow. In other words, if one were to turn over, one would fall on the floor. In addition, although the outside temperatures during our stay easily reached 88 -90 degrees Fahrenheit during our stay, the hotel air conditioning system had already been transitioned to heat (evidently on 1 October) therefore the rooms were extremely warm….with no way to cool the rooms as there were not even portable fans available. We did explain that this was an uncomfortable situation and not a good start to what was meant to be the rest and relaxation portion of our vacation. It was explained to us that the hotel was completely full with the exception of one room; which resulted in my Mom sleeping on the equivalent of a full-size bed….and I slept on a sofa.. Heavy sigh….. Dinner was buffet style served between 7-10p.m. It was fine but when we arrived at 8pm many of the options were already gone and not every dish was replenished. The spa area: the indoor pool temperature too cold.