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Reviews
10 / 10
Best Staff
I recommend with closed eyes.
1 / 10
Top scammers
They refused to let us check in but still kept all of our money.
Nowhere in their property rules or booking information was it stated that a marriage certificate was required for a couple to check in. Unlike other properties that clearly mention such requirements, the only rules listed for this property were no smoking, no parties, and the usual cancellation/no-show policy.
The important point is that we did not cancel the booking and we did not fail to show up. They were the ones who denied us check-in. Despite this, they refused to refund us.
They also had the possibility to approve a cancellation without a fee, even for a non-refundable booking. In a situation where the host refuses entry for a reason that was not clearly communicated before booking, I believe a refund should have been granted.
When I contacted them and provided screenshots showing that this requirement was not mentioned anywhere in their rules or information, they simply told me to contact customer service. Then, after more than 24 hours, they updated the booking to show that I had not checked in.
I have also read reviews from other guests describing similar experiences where they were denied check-in for different reasons and still lost their money.
This whole situation feels extremely sketchy and unfair. I would strongly recommend being very careful before booking with this property and making sure to get every possible requirement confirmed in writing beforehand.
I will not be letting this go and am currently taking further steps to address the situation legally
9 / 10
Superb Property & Helpful Manager ( Mr.Hady )
Everything was good in the apartment, especially the Manager's - Mr.Hady , he is a gem. He always ready to help of his clients. He knows english, arabic & french.
I would like to suggest that they need to focus more on air conditioner service in each room. In some rooms, it works awesome but in a few rooms the cooling pressure is less.
Security guy should be helpful like Mr. Hady ( Manager ).
I was expecting the room on the top floor with a market view but I couldn't get that. My bad luck.
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