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Reviews
1 / 10
Stolen my money
I am requesting Booking.com's assistance regarding my reservation, as I will not pay any cancellation fee under these circumstances.
There is a free cancellation option available, and I have already submitted the request. I am currently waiting for it to be approved.
I have videos, photos, and WhatsApp conversations with the property's support team clearly showing that the issues I encountered were never properly resolved.
Upon arrival, it took approximately 30 minutes before we could access our room, and we were even required to change accommodations. By the time we were finally able to settle in, it was already close to midnight.
Shortly afterward, we discovered that the toilet was loose and unstable, creating a safety risk for guests.
While my wife was taking a shower, the electric water heater shut off completely. I had to leave the room to find an employee and request that it be turned back on. Later, when it was my turn to shower, the water heater failed again while I was fully covered in soap. Once again, I had to leave the room soaking wet and search through the corridors for assistance.
After so many problems, I decided that I could no longer remain at the property. It was an extremely cold night, and because of this situation, I had to go outside while wet and then drive approximately 1 hour and 30 minutes back home during the early hours of the morning.
It is important to note that both the support staff who assisted me via WhatsApp and Diego, the employee working that night, fully understood the seriousness of the situation. They acknowledged the problems and clearly informed me that there would be no issue canceling the reservation and that I could simply request a refund afterward.
Now, to my surprise, I am being told that there is a cancellation fee and that charges are being imposed which were never mentioned before. This is completely unacceptable, especially since the property failed to provide the service that was contracted.
I am requesting Booking.com's assistance regarding my reservation, as I will not pay any cancellation fee under these circumstances.
There is a free cancellation option available, and I have already submitted the request. I am currently waiting for it to be approved.
I have videos, photos, and WhatsApp conversations with the property's support team clearly showing that the issues I encountered were never properly resolved.
Upon arrival, it took approximately 30 minutes before we could access our room, and we were even required to change accommodations. By the time we were finally able to settle in, it was already close to midnight.
Shortly afterward, we discovered that the toilet was loose and unstable, creating a safety risk for guests.
While my wife was taking a shower, the electric water heater shut off completely. I had to leave the room to find an employee and request that it be turned back on. Later, when it was my turn to shower, the water heater failed again while I was fully covered in soap. Once again, I had to leave the room soaking wet and search through the corridors for assistance.
After so many problems, I decided that I could no longer remain at the property. It was an extremely cold night, and because of this situation, I had to go outside while wet and then drive approximately 1 hour and 30 minutes back home during the early hours of the morning.
It is important to note that both the support staff who assisted me via WhatsApp and Diego, the employee working that night, fully understood the seriousness of the situation. They acknowledged the problems and clearly informed me that there would be no issue canceling the reservation and that I could simply request a refund afterward.
Now, to my surprise, I am being told that there is a cancellation fee and that charges are being imposed which were never mentioned before. This is completely unacceptable, especially since the property failed to provide the service that was contracted.
1 / 10
I couldn’t access they had no electricity no AC ,big bugs all over the place and they don’t want to refund
I couldn’t access they had no electricity no AC ,big bugs all over the place and they don’t want to refund
I couldn’t access they had no electricity no AC ,big bugs all over the place and they don’t want to refund
8 / 10
Bom custo-benefício nas imediações do Jockey
Café da manhã bem simples, mas honesto. Meninas do atendimento prestativas e simpáticas. É quase um hostel, condizente com o preço da diária.
Mesa do quarto bem deteriorada. Tinha uma camiseta, talvez do hóspede anterior, pendurada no banheiro...
1 / 10
A pior da minha vida nem água tinha
Da funcionária da cozinha que fez tudo para me ajudar
Não ter um dono corajoso e eficiente ,se esconde atrás de funcionário ,o hotel 100 -%lotado cheio de problema e deixou a funcionário sozinha resolvendo ,a supervisora de folga em uma sexta de lotação total no hotel ,
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