Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Location
Reviews
1 / 10
Bad
The beds were ok not great.
Dear Booking.com Customer Service,
I am writing to formally complain about the accommodation we booked through Booking.com and to request a full refund due to the unacceptable experience we encountered.
We booked the original property specifically because of its location close to the town centre, which was an important factor in our decision. However, upon arrival, we discovered that the accommodation had been changed to a different address without our agreement.
To make matters worse, we were left waiting outside the property for approximately one hour while attempting to obtain the lockbox code. This caused unnecessary stress, frustration and inconvenience at the very start of our stay.
When we eventually received the details for the new address, we discovered that the replacement accommodation was further away from the town centre than the original property we had chosen. This completely undermined one of the main reasons we made the booking.
The alternative accommodation was also completely unacceptable in terms of its condition. The rooms were separate, the walls were damp, and there was a strong, unpleasant smell throughout. In addition, there was rubbish scattered around the property, making the accommodation feel unclean and poorly maintained.
The property we were provided with was not what we had booked, was not in the location we had selected, and was not of an acceptable standard. Had these details been disclosed beforehand, we would never have agreed to stay there.
I am extremely disappointed with this experience and feel that we have been let down both by the accommodation provider and by Booking.com. This has caused significant inconvenience and has completely ruined our expectations for the stay.
I am therefore requesting a full refund of the amount paid for this booking. The accommodation provided was substantially different from what we originally reserved and was in an unacceptable condition.
I expect Booking.
1 / 10
Very unclean stay
We found a toothbrush in the toaster when went to make a crumpet, top glass panel fallen through cooker with burnt food stains on top. Stains on bed sheet.
1 / 10
I DIDNT STAY
I did not stay here I was offered an alternative that was in a horrific condition and due to having my daughter ee didn’t accept it! Ive been trying to contact booking regarding a refund due to me not even staying in the property. And im still yet to get a response.
I did not stay here I was offered an alternative that was in a horrific condition and due to having my daughter ee didn’t accept it! Ive been trying to contact booking regarding a refund due to me not even staying in the property. And im still yet to get a response.
4 / 10
Property fine, logistical nightmare however
The location and price were decent. The actual property itself had no issues.
The process of booking this property was incredibly overcomplicated and badly executed. The initial booking on booking.com was easy and efficient. But up until the day before my stay I did not know the full address of the property nor the process for actually gaining access. I had attempted to reach out and was met with silence. The day of my check in I finally received a response. 3 hours before my scheduled check in time I receive an email asking for more confirmations and ID checks before anything else can be done. This is incredibly inconvenient as we were driving to the property and were unable to see this email due to actively driving, an experience I am sure is not isolated. After following the steps of the email I was then met with more silence from the staff member on the other end of the WhatsApp chat, which I had to use as no one would answer my calls. I had to prompt the chat multiple times in order to be told ‘you will receive an email soon’. All of this meant that we were delayed in waiting for the actual address of the property we needed to go to and the process was needlessly stressful.
Great flat in a central location, just a short walk from shops and restaurants. It’s clean, comfortable, and well equipped for a short or long stay.
The only downside is that you need a permit to park in front of the property, but there’s free parking in surrounding streets
10 / 10Outstanding·Jan 2026
Location was fabulous. Walkable distance to Wind st and bus station. Clean and Practical flat for a weekend stay. The beds were nice and comfortable, too. Best was wall sockets had USB inlet to charge our phones.
Kitchen was a missing some kitchenware but functional still. Great value for money
10 / 10Outstanding·Jun 2025
I didn't seem to have been sent the information to get in. The host was extremely helpful and text me over the information as soon as they could which was much appreciated.
That I couldn't find the information to get in until the host helped me.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at 2 bed flat sleeps 4 Swansea centre. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is 2 bed flat sleeps 4 Swansea centre pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at 2 bed flat sleeps 4 Swansea centre?
We found 9 amenities for this rental. This includes free wifi/internet, non-smoking, heating, wifi/internet, and family friendly.
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this apartment rental
Comfortable Accommodations
Amenities
Free WiFi/internet
Non-smoking
Heating
WiFi/Internet
Family friendly
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
Map of Swansea
Ratings and reviews
5 / 10
(26 Ratings)
100% verified reviews
10 / 10Outstanding·Jan 2026
Great flat in a central location, just a short walk from shops and restaurants. It’s clean, comfortable, and well equipped for a short or long stay.
The only downside is that you need a permit to park in front of the property, but there’s free parking in surrounding streets
10 / 10Outstanding·Jan 2026
Location was fabulous. Walkable distance to Wind st and bus station. Clean and Practical flat for a weekend stay. The beds were nice and comfortable, too. Best was wall sockets had USB inlet to charge our phones.
Kitchen was a missing some kitchenware but functional still. Great value for money
10 / 10Outstanding·Jun 2025
I didn't seem to have been sent the information to get in. The host was extremely helpful and text me over the information as soon as they could which was much appreciated.
That I couldn't find the information to get in until the host helped me.
$$$$
5
(26 Ratings)
"Great flat in a central location, just a short walk from shops and restaurants. It’s clean, comfortable, and well equipped for a short or long stay."
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Swansea
About this apartment rental
Comfortable Accommodations
Amenities
Free WiFi/internet
Non-smoking
Heating
WiFi/Internet
Family friendly
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at 2 bed flat sleeps 4 Swansea centre. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is 2 bed flat sleeps 4 Swansea centre pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at 2 bed flat sleeps 4 Swansea centre?
We found 9 amenities for this rental. This includes free wifi/internet, non-smoking, heating, wifi/internet, and family friendly.
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Rare Free Parking in Heart of the City - Highly Rated Townhouse & Garden - Peaceful Area Less Than 5min Walk to Beach, Shops, Bars, Arena, Marina, Parks
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