Good location, clean apartment and good value for money

Cleanest apartment I have stayed in for a while. High marks for that. Well-equipped and everything apart from the TV worked. The key collection system was very good: I was called, sent a text message and then met by a pleasant and helpful member of staff on arrival, but I would have liked to have understood that process before, or immediately after, I booked. It took a while - and several back-and-forth messages (which to be fair were answered immediately) - before I had a clear picture of how the check-in was going to work in practice and I felt confident about it. Nice to have the iron and hair drier, good to have tea and coffee and milk. The electric fan in the bedroom was a very welcome touch in the heat!

I didn't like the online registration system which in my opinion asked for an excessive amount of information. The automated system generates a lot of correspondence, but not a lot of useful information. It also contacted me with 24 hours to go before arrival to tell me I hadn't completed registration, but that I could ignore the message if I had. It made me a bit nervous. I was also not particularly happy about discovering the extra £100 returnable deposit after the initial booking. The apartment was smaller than I anticipated and in a noisy location due to proximity to a main road and roundabout. The location was not the owner's fault, obviously, and I should have thought about this earlier. Had to keep the large sliding window closed to suppress the sounds of traffic. The ventilation system switched on almost as soon as I arrived and there were no instructions on how to use it or switch it off. It wasn't particularly loud, but it was a constant background noise. I appreciate apartments like this need ventilation, but perhaps this particular system requires a service. I wasn't planning on using the wifi, however the password for it wasn't shown anywhere, as far as I could see. The online apartment guide was poor - there seemed to be missing pages. That was where I would have expected to find the wifi password and info on the ventilation system. The TV worked, but would not connect to a channel - again, it wasn't something that I was planning to use anyway, but it joins my growing collection of hotel and apartment TVs that don't function properly. I think overall, the owners might have a look at their pre-and-post booking system, especially the information aspect, because at the moment it takes the edge off the overall experience.

Clean and spacious

Nothing

The bathroom door was not able to close seem no urgency to fix it even at the time it was mention it would not close