Details

Property view

Family Apartment in central location

7.8 / 10

Good(28 Ratings)

$$$$

Apartment in Berlin

4 guests · 2 bedrooms · 1 bath

Reasons to book

Top-tier experienceA high end property in this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsFree WiFi/internet and more

Location

city location on map

Reviews

1 / 10

Terrible customer service. Bad experience

The size of the apartment.

It was the perfect definition of bad customer service. We had a reservation, we arrived at the property, we received the access code but you can enter the apartment only after 16.00. We tried to access the apartment but the code didn't work. We tried to call the property several times (at least 15 calls) but nobody answered. After a while they responded to a message and sent another code - but surprise still didn't work. They promised to send someone in 30 minutes. It was almost 17.00. Nobody came for 45 min. We called Booking and they said that if in 30 minutes the property will not solve that, they will cancel free of charge our reservation and try to find us something else. At 17.45 someone was there with a key... But not the right one. He left. We called Booking again - and they cancelled our reservation, but I should have waited for the reimbursement for 7-10 days (900 euro). Another 150 euro was blocked by the property as a guarantee. In 2 minutes after that the guy from the property was there with another key. The right one. And he came together with the cleaning team, because (surprise) the apartment was not clean. They promised to finalize the cleaning in 20 minutes. It took 40 minutes and the cleaning was ... Partially made. We made another booking (the property was once again available and also cheaper) - another almost 800 euro. A total of almost 2000 euro as a blocked amount. They left. The door was open but the locker was blocked. We were inside but we couldn't close/ lock the door. We started again to call the property.... After another 15 calls they understood the situation and promised to send someone in another 30 minutes. After an hour was there. It was almost 21.30. That is the definition of poor customer service. Regarding the property, I can say that the pictures were made years ago.

10 / 10

Super!!!

All

Nothing

10 / 10

Σε γενικές γραμμές ήταν όλα πολύ καλά

Ήταν άνετο και καθαρό.

Το μόνο μειονέκτημα ήταν ότι δεν είχε air condition

5 / 10

Schockiert!

Die Größe und die Lage ist super!

Wir haben ein Zimmer für vier Personen mit zwei Betten gebucht – vorgefunden haben wir jedoch eine absolut unzureichende und enttäuschende Vorbereitung. Lediglich ein Bett war frisch bezogen und mit sauberen Decken und Kissen ausgestattet. Für das zweite Bett fehlte jegliche angemessene Ausstattung. Die im Schrank bereitgelegten Ersatzdecken und -kissen waren in einem inakzeptablen Zustand: sichtbar verschmutzt, unhygienisch und teilweise regelrecht ekelerregend. Es ist absolut unverständlich, wie eine familienfreundliche Unterkunft solche Zustände Gästen überhaupt zumuten kann. Für den bezahlten Preis und den Anspruch eines Unterkunftbetreibers ist das schlichtweg nicht akzeptabel. Sauberkeit sollte eine Selbstverständlichkeit sein – hier wurde sie klar verfehlt.

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Family Apartment in central location

Family Apartment in central location Apartment in Berlin

Family Apartment in central location Apartment in Berlin

Family Apartment in central location Apartment in Berlin

Family Apartment in central location Apartment in Berlin

Family Apartment in central location Apartment in Berlin

Don't miss out! Price and availability may change

7.8 / 10

Good(28 Ratings)

Apartment in Berlin

4 guests · 2 bedrooms · 1 bath

Reasons to book

Top-tier experienceA high end property in this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsFree WiFi/internet and more

About this apartment rental

Comfortable Living Space

Amenities

Free WiFi/internet

Non-smoking

Heating

WiFi/Internet

Fire alarm

Map of Berlin

city location on map

Ratings and reviews

7.8 / 10

Good(28 Ratings)

100% verified reviews

10 / 10Outstanding·Jul 2026

All

Nothing

10 / 10Outstanding·Jun 2026

Ήταν άνετο και καθαρό.

Το μόνο μειονέκτημα ήταν ότι δεν είχε air condition

5 / 10·Apr 2026

Die Größe und die Lage ist super!

Wir haben ein Zimmer für vier Personen mit zwei Betten gebucht – vorgefunden haben wir jedoch eine absolut unzureichende und enttäuschende Vorbereitung. Lediglich ein Bett war frisch bezogen und mit sauberen Decken und Kissen ausgestattet. Für das zweite Bett fehlte jegliche angemessene Ausstattung. Die im Schrank bereitgelegten Ersatzdecken und -kissen waren in einem inakzeptablen Zustand: sichtbar verschmutzt, unhygienisch und teilweise regelrecht ekelerregend. Es ist absolut unverständlich, wie eine familienfreundliche Unterkunft solche Zustände Gästen überhaupt zumuten kann. Für den bezahlten Preis und den Anspruch eines Unterkunftbetreibers ist das schlichtweg nicht akzeptabel. Sauberkeit sollte eine Selbstverständlichkeit sein – hier wurde sie klar verfehlt.

$$$$

FAQs

Is parking included with this apartment?

Parking is not specified as an available amenity at Family Apartment in central location. For more information, we encourage you to contact the property about where to park.

Is there a pool at this apartment?

We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.

Is Family Apartment in central location pet friendly?

Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Family Apartment in central location?

We found 5 amenities for this rental. This includes free wifi/internet, non-smoking, heating, wifi/internet, and fire alarm.

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