Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Location
Reviews
1 / 10
What should have been a relaxing family stay turned into a frustrating experience due to misleading accommodation change
Location
Very Disappointing Experience – Property Downgraded and Poor Management
We originally booked a townhouse, but only 5 days before our arrival, Royal Holiday Homes informed us that our accommodation would be changed to an apartment. Despite the apartment being significantly smaller and clearly of lower value than the townhouse we had booked, no price reduction or compensation was offered. The only option given to us was to cancel the booking if we were unhappy with the change.
When we raised our concerns, we requested at least a complimentary cleaning service as a gesture of goodwill. This was initially agreed to but was never provided and was completely ignored afterward.
Unfortunately, the problems continued upon arrival. The apartment (Al Raha Lofts 1) was dirty, had an unpleasant smell, and appeared poorly maintained. The rooms were extremely small, the beds were uncomfortable, and the pillows were excessively hard. Several items were faulty during our stay, including the sink and the refrigerator door. Maintenance requests were handled very slowly, often taking an entire day to receive any response, and some issues were simply ignored.
The WiFi connection was unreliable and disconnected frequently. Mobile phone reception inside the apartment was also very weak, making communication difficult.
The building facilities were equally disappointing. The swimming pool was extremely dirty and, in our opinion, presented a health hazard. The gym was poorly equipped and located in the basement without basic facilities such as bathrooms, showers, or changing rooms.
To make matters worse, the building security staff seemed unfamiliar with the property. They could not provide basic information, such as the location of the gym, and even struggled to help delivery drivers locate our apartment.
It is also worth noting that Al Raha Lofts 1 currently has a very low Google Maps rating, which unfortunately reflects our experience.
3 / 10
Untrustworthy agency with substandard accommodation for a 5+star price.
The house had 3 bedrooms which were nicely setup
This is the first time in over 20 years of frequent traveling that I have to post a review that highlights serious issues. Despite several requests, the house we had rented had an issue with the hot water provision. As such, there was no hot water in the house.
Also, the house is advertised as a 4BR / 6P residence yet the dining table had only 4 dining chairs.
What we found most disappointing is that their service, communication and promises to us to resolve and/or provide compensation were not followed up. I would recommend that you do not use this agency called Royal Holiday Homes. We have never had such a bad service. And, I have asked them for the past weeks to discuss and settle yet I get promises that are not followed up.
10 / 10
One of the best!
Everything was perfect, Villa is clean and smells nice, near to all Yas parks. For sure I will reserve next for me & my family 🤍
Nothing
10 / 10
Very good 👍
It was a great experience with Luxury stay ✨️
It was small issue regarding AC but they come and fixed
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Yas Island 4BR -Luxury Grand Retreat. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Yas Island 4BR -Luxury Grand Retreat. Enjoy the water!
Is Yas Island 4BR -Luxury Grand Retreat pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Yas Island 4BR -Luxury Grand Retreat?
We found 15 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of Abu Dhabi
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Pets allowed
WiFi/Internet
Family friendly
Key access
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Yas Island 4BR -Luxury Grand Retreat. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Yas Island 4BR -Luxury Grand Retreat. Enjoy the water!
Is Yas Island 4BR -Luxury Grand Retreat pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Yas Island 4BR -Luxury Grand Retreat?
We found 15 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
Free WiFi/internet · Air conditioning · Balcony/Terrace
Experience the best of Abu Dhabi with this Apartment available for $934. This property is equipped with amenities including Free Parking, Pets allowed and Gym, and more.
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