Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Location
Reviews
1 / 10
Please refund back my money …
I didn’t get to contact the property at all .My payment was not answerable as refund by booking
Not reachable when calling the property
1 / 10
Unfortunately, I did not receive any response from the property owner.
I am writing to formally request a full refund for my booking due to the inability to check in and the complete lack of communication from the property owner.
Booking Details
Confirmation Number: 5683789214
Property: MH Homes C12
Check-in Date: 29 August 2026
Check-out Date: 30 August 2026
Prior to my arrival, I repeatedly attempted to contact the property owner to obtain the necessary check-in instructions and access details. I made several attempts through:
Phone calls
Email
WhatsApp messages
Booking.com messaging platform
Unfortunately, I did not receive any response from the property owner through any of these channels.
As I had not been provided with any check-in information or access card details, I traveled to the apartment and spoke with the lobby/security personnel. However, I was denied entry because I did not have the required access card and no arrangements had been made by the property owner for my arrival.
As a result, I was completely unable to access or use the apartment despite having a confirmed reservation and fully paid booking. The failure to provide check-in instructions and the lack of communication from the property owner prevented me from using the accommodation entirely.
I am therefore requesting a full refund of my payment as the booked accommodation could not be accessed due to circumstances beyond my control. I believe this situation constitutes a failure to provide the service that was booked and paid for.
I have supporting evidence available
I am writing to formally request a full refund for my booking due to the inability to check in and the complete lack of communication from the property owner.
Booking Details
Confirmation Number: 5683789214
Property: MH Homes C12
Check-in Date: 29 August 2026
Check-out Date: 30 August 2026
Prior to my arrival, I repeatedly attempted to contact the property owner to obtain the necessary check-in instructions and access details. I made several attempts through:
Phone calls
Email
WhatsApp messages
Booking.com messaging platform
Unfortunately, I did not receive any response from the property owner through any of these channels.
As I had not been provided with any check-in information or access card details, I traveled to the apartment and spoke with the lobby/security personnel. However, I was denied entry because I did not have the required access card and no arrangements had been made by the property owner for my arrival.
As a result, I was completely unable to access or use the apartment despite having a confirmed reservation and fully paid booking. The failure to provide check-in instructions and the lack of communication from the property owner prevented me from using the accommodation entirely.
I am therefore requesting a full refund of my payment as the booked accommodation could not be accessed due to circumstances beyond my control. I believe this situation constitutes a failure to provide the service that was booked and paid for.
I have supporting evidence available
1 / 10
Bad. Scam
Big scam. I already arrive at place & the agent disappear just like that. Have to book another place
Scam. No owner / agent showing up when i already arrived at property. My call didnt go through so do my messages
10 / 10
Fantastic
True Malaysian hospitality. Helped take our bags to the room and also down when we checked out.
True Malaysian hospitality. Helped take our bags to the room and also down when we checked out.
10 / 10Outstanding·Jan 2026
Bagus sangat² dari management sampai la ke apartment. Sangat selesa, kemudahan semua lengkap. Bilik luas memang sesuai utk satu family. Tuan rumah bagi layanan sangat baik. Insyaallah boleh menginap dkat sini lagiii next time👍👍👍🤝
Nothing.
9 / 10Outstanding·Sep 2025
Lokasi penginapan hampir dgn tempat yg ingin di kunjungi. Kemudahan lengkap.
Boleh tambah pemegang tangga, untuk keselamatan anak kecil. Terima kasih
10 / 10Outstanding·Aug 2025
I do value my money. But this stay was exceptional by miles to comparing to any place i've ever been (I've been in quite expensive hotels / airbnbs in europe). Host was very warm and welcoming, gave me tons of information. You have everything you need in the house. Even a massage chair ! Aircon's work properly, shower is clean and hot water is there 24/7. Kitchen is fully equipped, bed is very very comfy. Good location. Parking available if you need it. Cafe downstairs can act like a co-working space. Its just hands down one of the best places i've ever stayed.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at MH Homes C12-01. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is MH Homes C12-01 pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at MH Homes C12-01?
We found 13 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, heating, and wifi/internet.
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this apartment rental
Spacious Apartment in Petaling Jaya
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Heating
WiFi/Internet
Laundry services
Family friendly
Accessible by lift
Key access
Key card access
Contactless check-in/out
Fire alarm
Cleaning products
Map of Petaling Jaya
Ratings and reviews
6.2 / 10
Average(25 Ratings)
100% verified reviews
10 / 10Outstanding·Jan 2026
True Malaysian hospitality. Helped take our bags to the room and also down when we checked out.
10 / 10Outstanding·Jan 2026
Bagus sangat² dari management sampai la ke apartment. Sangat selesa, kemudahan semua lengkap. Bilik luas memang sesuai utk satu family. Tuan rumah bagi layanan sangat baik. Insyaallah boleh menginap dkat sini lagiii next time👍👍👍🤝
Nothing.
9 / 10Outstanding·Sep 2025
Lokasi penginapan hampir dgn tempat yg ingin di kunjungi. Kemudahan lengkap.
Boleh tambah pemegang tangga, untuk keselamatan anak kecil. Terima kasih
10 / 10Outstanding·Aug 2025
I do value my money. But this stay was exceptional by miles to comparing to any place i've ever been (I've been in quite expensive hotels / airbnbs in europe). Host was very warm and welcoming, gave me tons of information. You have everything you need in the house. Even a massage chair ! Aircon's work properly, shower is clean and hot water is there 24/7. Kitchen is fully equipped, bed is very very comfy. Good location. Parking available if you need it. Cafe downstairs can act like a co-working space. Its just hands down one of the best places i've ever stayed.
None
$$$$
6.2Average
(25 Ratings)
"True Malaysian hospitality. Helped take our bags to the room and also down when we checked out."
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Petaling Jaya
About this apartment rental
Spacious Apartment in Petaling Jaya
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Heating
WiFi/Internet
Laundry services
Family friendly
Accessible by lift
Key access
Key card access
Contactless check-in/out
Fire alarm
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at MH Homes C12-01. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is MH Homes C12-01 pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at MH Homes C12-01?
We found 13 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, heating, and wifi/internet.
Free WiFi/internet · Air conditioning · Smoking allowed
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