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Includes essentialsFree WiFi/internet, Air conditioning and more
Location
Reviews
3 / 10
Don’t stress yourself out- stay elsewhere.
The location was perfect. Did not use kitchen but it seemed good enough to use. Nice to have washer and dryer. Beds were comfortable. Does have an elevator.
Zero communication from host. Not one response to this day after numerous messages and calls. Keys: due to the sheer number of complaints I saw after I booked, I sent a message asking how to get them. Automated message when booking states to download nuki app for keys. Days before our stay we received another automated response telling us to pick up keys. I asked for the code. No response. After arrival I asked about check in and getting keys. No response. Also left message in English and Spanish. No response. We decided to walk to apartment to see where it was. We rang bell and two cleaners came out. They called management who told them to let us in and give us the keys. They said they had no way of contacting us??? After getting in. We realized WiFi not working. Another message sent. No response. The floors have missing tiles and loose tiles. Couch is stained and carpet needs cleaning. Both showers were fine. Other reviews showed they did not work. Neighbors banged on wall and window when we moved a chair and it scraped floor for a second. Walls are thin. Noisy in front of apartment. Keys: just play with them a minute or two and you’ll figure it out. Had we not gone there, we would not have gotten in. Cannot recommend based on the non response and possibly not getting keys to key you in.
1 / 10
***** SCAM ALERT, THIS PROPERTY SCAMS, DO NOT BOOK....... ***** SCAM ALERT*****
******SCAM ALERT***** SCAM ALERT****
THIS PLACE IS A SCAM
DO NOT BOOK
The driver dropped us off at the location you had us to go. None of us could get in so he dropped us off at the original apartment and nothing. We booked another hotel and I have filed a complaint with booking. Because I booked through Booking.com and couldn't get any assistance
How can I collect my keys?
1. Go to the KeyNest point
Madrid Atocha - City Ticket Office
Calle de Atocha 86, Centro, 28012 Madrid, Spain
Open 24 hours a day
On February 20, 2026 when I booked through Booking.com you sent this.
Hello Donald Price,
First of all thank you for choosing our apartment for your stay in Madrid
The check in is through an app called Nuki. There are no physical keys; it's an electronic lock.
We remind you that the check in is starts at 4:00 p.m. and check out lasts until 11:00 a.m.
Before your arrival, you will receive a link to complete the with the ID or passport details of all the guests staying in the apartment. This is a mandatory police registration.
Thank you in advanced.
Kind regards,
Forever Rentals
Early yesterday I reached out to you then Booking.com because I received this:
How can I collect my keys?
1. Go to the KeyNest point
Madrid Atocha - City Ticket Office
Calle de Atocha 86, Centro, 28012 Madrid, Spain
Open 24 hours a day
The called twice and on the second call were able to get someone to answer, only to have a language barrier. Booking.com sent you an email explaining I needed someone to meet at the property. When I left yesterday evening, I didn't have a response. Check-in was scheduled for 4pm Madrid Spain time.
At 4:50pm I got this text:
Hello, good afternoon.
Upon arrival, you can go directly to the apartment; my colleague will bring the keys.
I need to know what time you will be arriving. Followed by a 6 second call and hang up.
Based on this I am requesting a FULL REFUND of funds. At this point and time if it is not completed. I will find out how to file a formal complaint with the housing authority of Spain.
7 / 10
great location and beautiful apartment . Access needs to be easier
There were so many varying written instructions and then I received a phone call to advise someone would meet me . They were 45 minutes late .
This needs to be rectified for future visitors as i visited an address which was not a key collection point as advised.
The wifi didnt work . The apartment was beautiful but some of the floor tiles are loose and potentially unsafe
2 / 10
Lazy management and much discomfort - don’t book this!
Location and good size
There was no hot water, the boiler was showing that there was no pressure. The management of the property did not communicate well. The WiFi was useless so had to pay for roaming . The keys had to be picked up from a locker 25 minute walk away in the blazing heat with all our luggage.
There were so many varying written instructions and then I received a phone call to advise someone would meet me . They were 45 minutes late .
This needs to be rectified for future visitors as i visited an address which was not a key collection point as advised.
The wifi didnt work . The apartment was beautiful but some of the floor tiles are loose and potentially unsafe
9 / 10Outstanding·Aug 2026
Het was ruim en perfect gelegen
De incheck procedure, waarvoor je naar een andere plek moest gaan. De communicatie over het uitchecken was ook niet duidelijk
10 / 10Outstanding·Jul 2026
Alles perfekt!!!
Alles gut.
6 / 10Average·Sep 2026
Die Lage ist top, direkt am Plaza Mayor. Die Wohnung ist sehr geräumig und hat zwei Bäder.
Sofa und Teppich im Wohnzimmer sind sehr fleckig. Die Zimmer der Schlafzimmer sind zu einem Innenhof gerichtet, in denen die ganze Nacht Klimaanlagen liefen. Die sogenannte Klimaanlage in den Schlafzimmern entpuppte sich als Ventilator. Das WLAN funktionierte nicht. Es kümmerte sich auch niemand darum.
Die Schlüsselübergabe war eine einzige Katastrophe. Zunächst gab es dazu keinerlei Info. Erst auf schriftliche Nachfrage erhielt ich die Info, dass ich zu einem KeyNest Point gehen sollte, der 20 Gehminuten entfernt lag. Dort brauchte ich einen Code, den ich nicht hatte. Unter "Kontaktieren Sie die Unterkunft" ging keiner ans Telefon. Bei der 2. Nummer wurde nur Spanisch gesprochen. Man schickte mir einen 8stelligen Code, obwohl ich nur einen 6-stelligen brauchte. Dann öffnete man extern eines der Kästchen; darin sollte der Schlüssel liegen, aber es war leer. Nach weiteren 30 min. teilte man mir mit, dass ein Bote mir die Schlüssel an der Wohnung übergibt. Das hat dann auch geklappt. Und das bei 37 Grad!
Parking is not specified as an available amenity at Plaza Mayor by Forever Rentals. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Plaza Mayor by Forever Rentals pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Plaza Mayor by Forever Rentals?
We found 4 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, and wifi/internet.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Air conditioning and more
About this apartment rental
Modern Comforts
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
WiFi/Internet
Map of Centro
Ratings and reviews
7 / 10
Good(84 Ratings)
100% verified reviews
7 / 10Good·Sep 2026
There were so many varying written instructions and then I received a phone call to advise someone would meet me . They were 45 minutes late .
This needs to be rectified for future visitors as i visited an address which was not a key collection point as advised.
The wifi didnt work . The apartment was beautiful but some of the floor tiles are loose and potentially unsafe
9 / 10Outstanding·Aug 2026
Het was ruim en perfect gelegen
De incheck procedure, waarvoor je naar een andere plek moest gaan. De communicatie over het uitchecken was ook niet duidelijk
10 / 10Outstanding·Jul 2026
Alles perfekt!!!
Alles gut.
6 / 10Average·Sep 2026
Die Lage ist top, direkt am Plaza Mayor. Die Wohnung ist sehr geräumig und hat zwei Bäder.
Sofa und Teppich im Wohnzimmer sind sehr fleckig. Die Zimmer der Schlafzimmer sind zu einem Innenhof gerichtet, in denen die ganze Nacht Klimaanlagen liefen. Die sogenannte Klimaanlage in den Schlafzimmern entpuppte sich als Ventilator. Das WLAN funktionierte nicht. Es kümmerte sich auch niemand darum.
Die Schlüsselübergabe war eine einzige Katastrophe. Zunächst gab es dazu keinerlei Info. Erst auf schriftliche Nachfrage erhielt ich die Info, dass ich zu einem KeyNest Point gehen sollte, der 20 Gehminuten entfernt lag. Dort brauchte ich einen Code, den ich nicht hatte. Unter "Kontaktieren Sie die Unterkunft" ging keiner ans Telefon. Bei der 2. Nummer wurde nur Spanisch gesprochen. Man schickte mir einen 8stelligen Code, obwohl ich nur einen 6-stelligen brauchte. Dann öffnete man extern eines der Kästchen; darin sollte der Schlüssel liegen, aber es war leer. Nach weiteren 30 min. teilte man mir mit, dass ein Bote mir die Schlüssel an der Wohnung übergibt. Das hat dann auch geklappt. Und das bei 37 Grad!
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Air conditioning and more
Map of Centro
About this apartment rental
Modern Comforts
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
WiFi/Internet
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Plaza Mayor by Forever Rentals. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Plaza Mayor by Forever Rentals pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Plaza Mayor by Forever Rentals?
We found 4 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, and wifi/internet.
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