Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Balcony/Terrace, Outdoor Cooking and more
Location
Reviews
4 / 10
Flatters to deceive
We chose this property because it was advertised as "Ultra Luxury" and, at first glance, it certainly looks the part. The house itself is spacious, attractive and in a good location, and we still enjoyed our family holiday. However.....
Unfortunately, our experience was that it flatters to deceive.
However, the overall standard fell well short of the premium experience we had paid for. During our stay we encountered a long list of maintenance issues, missing equipment, poor attention to detail and several safety concerns that should have been identified before guests arrived.
Examples included travel cots and highchairs that had been confirmed before arrival but were not ready on arrival, one highchair with a broken safety harness, only one key for a property sleeping ten guests, faulty lighting throughout the house, blocked shower drains, mould in one shower, missing or broken fixtures, inadequate dining chairs and cutlery for the advertised occupancy, and several appliances that either didn't work or had no operating instructions. We also discovered that information provided before arrival about the coffee making facilities was inaccurate.
Individually, many of these issues were relatively minor. Collectively, they became a continual source of frustration and were simply not consistent with accommodation marketed as "Ultra Luxury".
Following our stay I provided the owners and letting agents with a detailed, room-by-room schedule of observations, together with constructive suggestions for improvement. Regrettably, the owner declined to engage in any meaningful discussion or offer any form of goodwill or partial refund.
We made the reservation via booking.com, who have applied a small credit to my account as a gesture of goodwill
This property has enormous potential, but in its current condition it does not, in my opinion, justify its "Ultra Luxury" description. I hope future guests find this review helpful when deciding whether it offers the standard they expect for the price charged.
Parking is not specified as an available amenity at Tobela House, Sleeps 10, Ultra Luxury. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
We didn’t find pool listed as an amenity for this house. It may be worth double checking if a pool is important for your stay.
Is Tobela House, Sleeps 10, Ultra Luxury pet friendly?
Unfortunately, this house is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Tobela House, Sleeps 10, Ultra Luxury?
We found 6 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, balcony/terrace, and wifi/internet.
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Balcony/Terrace, Outdoor Cooking and more
Map of Northern Ireland
About this house rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Non-smoking
Balcony/Terrace
WiFi/Internet
Outdoor Cooking
FAQs
Is parking included with this house?
Parking is not specified as an available amenity at Tobela House, Sleeps 10, Ultra Luxury. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
We didn’t find pool listed as an amenity for this house. It may be worth double checking if a pool is important for your stay.
Is Tobela House, Sleeps 10, Ultra Luxury pet friendly?
Unfortunately, this house is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Tobela House, Sleeps 10, Ultra Luxury?
We found 6 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, balcony/terrace, and wifi/internet.
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