Apartment in Decentralized Administration of the Aegean
4 guests · 2 bedrooms · 1 bath
Reasons to book
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Location
Reviews
1 / 10
Η χειρότερη εμπειρία μας σε κατάλυμα μέσω Booking μετά από δεκάδες κρατήσεις και χρόνια ταξιδιών.
Σε περισσότερα από 20 χρόνια ταξιδιών και δεκάδες κρατήσεις μέσω Booking, είναι η πρώτη φορά που αναγκαζόμαστε να εγκαταλείψουμε ένα προπληρωμένο κατάλυμα το επόμενο κιόλας πρωί, λιγότερο από 12 ώρες μετά την άφιξή μας.
Φτάσαμε περίπου στις 21:00 με δύο παιδιά ηλικίας 3 ετών και διαπιστώσαμε ότι η αυλόπορτα δεν άνοιγε λόγω μπλοκαρισμένης κλειδαριάς. Αφού μετά από ώρα και πολλές προσπάθειες καταφέραμε να αποκτήσουμε πρόσβαση, διαπιστώσαμε ότι ο κωδικός που μας είχε δοθεί για το locker των κλειδιών δεν λειτουργούσε. Δοκιμάσαμε και δεύτερο κωδικό χωρίς αποτέλεσμα. Τελικά ο υπεύθυνος έφτασε περίπου στις 22:45 και διαπίστωσε και ο ίδιος ότι το locker δεν άνοιγε. Μπήκαμε στο κατάλύμα λίγο πριν τις 23:00, σχεδόν δύο ώρες μετά την άφιξή μας.
Μέσα στο σπίτι υπήρχε έντονη και επίμονη οσμή υγρασίας που παρέμεινε όλη τη νύχτα. Η οσμή ήταν τόσο έντονη ώστε κρίναμε ότι δεν μπορούσαμε να παραμείνουμε στον χώρο με τα παιδιά μας και αποφασίσαμε να αποχωρήσουμε το επόμενο πρωί. Δεν υπήρχε κανένας λόγος να εγκαταλείψουμε ένα προπληρωμένο κατάλυμα και να αναζητήσουμε νέο χώρο διαμονής εάν οι συνθήκες ήταν αποδεκτές.
Παράλληλα, φωτογραφίσαμε εμφανή σημεία φθοράς στον εξωτερικό χώρο, συμπεριλαμβανομένων οξειδωμένων μεταλλικών στοιχείων και εκτεθειμένων καλωδιώσεων.
Ενημερώσαμε άμεσα τον διαχειριστή και την Booking.com, αποστείλαμε φωτογραφικό υλικό και εξηγήσαμε αναλυτικά τους λόγους της αποχώρησής μας. Αρχικά λάβαμε διαβεβαιώσεις ότι θα πραγματοποιηθεί πλήρης επιστροφή χρημάτων. Ωστόσο, μετά από πολυήμερη αναμονή, η θέση αυτή άλλαξε και το αίτημά μας απορρίφθηκε.
Αυτό που μας απογοήτευσε περισσότερο δεν ήταν μόνο τα προβλήματα του καταλύματος, αλλά κυρίως η μεταγενέστερη στάση του ιδιοκτήτη κ. Ιωάννη Γεωργιάδη, ο οποίος επέλεξε να αμφισβητήσει πλήρως τα γεγονότα που βιώσαμε αντί να αναζητήσει μια λογική και επαγγελματική λύση.
Τα προβλήματα του καταλύματος ήταν ο λόγος που φύγαμε. Η διαχείριση του παραπόνου μας ήταν ο λόγος που δεν θα επιστρέφαμε ποτέ.
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