voco Gosford by IHG

Breakfast was lovely, the rooms were beyond expectations and the staff were lovely. As there are no shops nearby it would have been nice to have an area where yo could purchase snacks or drinks.

The fact there was no where I could buy a packet of nuts or snacks or a soft drinks when there was no mini bar in the room. A fully stocked mini bar would have been good.

Incredible property, wow! Very luxurious decor, very comfy bed, shower was amazing, high quality soaps and body lotions provided. Easy walking distance to the station, Woolworths, bars, coffee shops etc. It’s all right there. There was a physical door stopper latch thing attached to the inside of the door which made me feel extra safe and cosy in the room. Staff were friendly, professional and helpful. I felt very comfy and happy here.

The LED lights for various things in the room that could neither be covered nor switched off made the room brighter at night than I would have preferred. I struggled with sleep due to that. I wouldn’t hesitate to stay here again but I would definitely bring a sleeping mask to block the lights next time. I like my room to be as close to pitch black at night as I possible.

Beautiful decor Astra restaurant was amazing

Breakfast buffet could be improved

This is our 2nd time staying at the Voco and we really like the hotel and its proximity to food and where we needed to be.

We’ve had an excellent experience with your staff before however, upon check out, I had asked about the fire alarm going off at 11:30pm. There was no fire or emergency and from the front desk staff the night before - they said that “this happens all the time” and it was clear that the hotel guests were confused about whether they had to stay in their rooms or walk down to street level. We walked down to be safe and were told to head straight back up. The recorded message during the fire alarm kept staring “wait for evacuation instructions” but none came within 3 mins and that’s when we decided to walk down. I indicated that we had a basketball team staying for games who had interrupted sleep and asked if there would be any compensation for it, The lady at front desk originally said she could take $25 and then $50 off the breakfast tab and I had asked if she could comp us the full breakfast for free and she declined but then comped us for $70. That experience was “ok” and while I wasn’t happy considering we had a team of players tired from lack of sleep, I just wanted to check out. The lady checking out after me was then denied the $70 comp and was given only $35 credit and when the lady asked why I was getting more than her - the front desk person said “because she made a big deal about it”. Not only was she inconsistent but also rude because of my request during my conversation with her. I was calm, didn’t raise my voice and yes - told her I was disappointed but the post experience of being described as “made a big deal about it” led me to the rating I provided.