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Enhanced cleaningExtra health and hygiene measures to ensure your safety
Location
Reviews
1 / 10
SCAM!
DO NOT BOOK! This is a scam your stay will be cancelled just before you can check in and no money will be refunded, my own fault for not reading the reviews. We even went to that location there was nothing there the place looks abandoned
1 / 10
Believe the reviews and AVOID THIS PLACE AT ALL COSTS!!!
Nothing!
Travelling for a concert and booked this property months in advance. I was uploading ID as requested at 1pm on day of check in only to have a call at 2pm to say the property was no longer available due to previous tenants leaving it in disarray. I was told I’d get full refund along with compensation due to it being last minute cancellation. I gave them the benefit of the doubt only to find the same property appearing back on booking.com an hour later for 4 times the price - obviously someone realised it was prime location for the concert along with potential for World Cup celebrations?!
I called them to raise this and was told the website just hasn’t been updated - needless to say it was there most of the day of my original check in.
I subsequently booked elsewhere and had a great time and was waiting for my refund/compensation only to then receive an alert saying that I was a ‘no show’ and will be charged a fee for this of £25 - this has subsequently been taken off my ‘full refund’ and I am yet to have any form of compensation. This was for a booking Saturday to Monday - it is now Tuesday and I haven’t had any further communication despite me calling the property yesterday to contest the charge!
I have never had any further communication experience like this in all the years of using booking.com - will never book this property or any other ‘Excel Apartments’ again!!!
4 / 10
Computer said No !
On attempting to check in we were told that they needed ID via a link. Sent IF over but the staff member keyed in incorrectly. Eventually approved ID then told different reasons as to why we couldn't stay in the apt we booked.
First told electrics had gone off
Then, we'd not paid £500 deposit before 3pm
Then told we can have another apt 13 mins away in a taxi and not within walking distance from Abba venue
See above
1 / 10
AVOID!!!!! CON ARTISTS
NOTHING
Avoid this property at all costs.
Our experience was nothing short of appalling.
After travelling for over three hours and being just one hour away from London, the host called to tell us there had supposedly been a leak in the apartment and instructed me to cancel the booking myself. Knowing that cancelling within 48 hours could have affected my refund, I refused and contacted Booking.com immediately.
Booking.com then contacted the host, who suddenly claimed the apartment was still available. Shortly afterwards, I received an email stating that I now had to pay a £500 holding deposit. Given I’d just been told the apartment was unavailable due to a leak, I quite reasonably said I would pay the deposit upon arrival, as I no longer had any confidence that the accommodation actually existed for us.
When we arrived, the receptionist told us that the previous evening two other female guests had also arrived and been turned away with exactly the same story about a leak, leaving them stranded in London. That immediately raised serious concerns.
When we contacted Booking.com again to ask for help finding alternative accommodation, the host completely changed their version of events and told Booking.com that our booking had been cancelled because we refused to pay the holding deposit. They failed to mention that they had originally cancelled our stay because of the alleged leak.
The most shocking part was the host’s behaviour over the phone. As soon as they realised Booking.com was listening on another line, they began shouting and screaming at me before hanging up. Thankfully, Booking.com witnessed this interaction themselves.
Booking.com ultimately refunded us, but the damage had already been done. We were forced to pay an additional £350 for a last-minute hotel, and because of all the time spent dealing with this situation, we missed a concert that had been planned for seven months as part of my mum’s birthday celebration. That experience cannot be replaced.
The house is really close to the underground station, the bus station and it also has a bus stop right in frint of the main entrance. It was clean and comfortable. The heating worked perfectly and so did all the other appliances. The sofa bed is really comfortable and so is the bed.
When we got to the house the cleaning lady was still finishing up but she didn’t take too long.
8 / 10Excellent·Apr 2025
It was a lovely spacious apartment and comfortable.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at London Stratford Westfield Premium 1BR Apartment. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is London Stratford Westfield Premium 1BR Apartment pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at London Stratford Westfield Premium 1BR Apartment?
We found 8 amenities for this rental. This includes free wifi/internet, non-smoking, heating, wifi/internet, and contactless check-in/out.
"The house is really close to the underground station, the bus station and it also has a bus stop right in frint of the main entrance. It was clean and comfortable. The heating worked perfectly and so ..."
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this apartment rental
Comfortable Living Space
Amenities
Free WiFi/internet
Non-smoking
Heating
WiFi/Internet
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
Map of London
Ratings and reviews
2.7 / 10
(35 Ratings)
100% verified reviews
9 / 10Outstanding·Oct 2025
The house is really close to the underground station, the bus station and it also has a bus stop right in frint of the main entrance. It was clean and comfortable. The heating worked perfectly and so did all the other appliances. The sofa bed is really comfortable and so is the bed.
When we got to the house the cleaning lady was still finishing up but she didn’t take too long.
8 / 10Excellent·Apr 2025
It was a lovely spacious apartment and comfortable.
$$$$
2.7
(35 Ratings)
"The house is really close to the underground station, the bus station and it also has a bus stop right in frint of the main entrance. It was clean and comfortable. The heating worked perfectly and so ..."
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of London
About this apartment rental
Comfortable Living Space
Amenities
Free WiFi/internet
Non-smoking
Heating
WiFi/Internet
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at London Stratford Westfield Premium 1BR Apartment. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is London Stratford Westfield Premium 1BR Apartment pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at London Stratford Westfield Premium 1BR Apartment?
We found 8 amenities for this rental. This includes free wifi/internet, non-smoking, heating, wifi/internet, and contactless check-in/out.
Free WiFi/internet · Balcony/Terrace · Accessible by lift
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