Details

Living room

Borgo Allegri Palace By MMega

6.5 / 10

Average(13 Ratings)

$$$$

Apartment in Florence

2 guests · 1 bedroom · 1 bath

Reasons to book

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsFree WiFi/internet and more

Location

city location on map

Reviews

1 / 10

Very bad

I am extremely disappointed with the service provided by this property and request a full refund due to the unacceptable condition of the accommodation and the conduct of the host. I had booked the entire apartment for two nights through Booking.com. Unfortunately, due to an unexpected flight cancellation and the resulting rescheduling of my travel plans, I was forced to arrive one day later than originally planned. As required under the property’s terms and conditions, I informed the property owner well in advance that I would be checking in a day late. Despite notifying the property beforehand, when I arrived, the apartment was in an appalling condition. The bed had not been made, there was a used towel left inside the bidet, the room had a foul smell, and the entire apartment was dirty and unpleasant. When I questioned the person who came to open the apartment, I was told that because I was “not supposed to come,” they had not cleaned the apartment. However, I later learned through the booking agent that, since I had not arrived on the original check-in date, the property had rented out the entire apartment to another guest for that night. This is completely unacceptable. The property refused to refund me for the first night, citing its cancellation policy, yet it appears they generated additional income by renting the same apartment to someone else while still retaining my payment. More importantly, despite being informed that I would still be arriving a day later, they failed to clean or prepare the apartment before my arrival. I paid for a two-night stay and expected, at the very least, a clean and habitable apartment upon check-in. Instead, I was greeted with an unmade bed, unhygienic conditions, unpleasant odours, and highly unprofessional treatment. I have photographic evidence showing the condition of the bedroom, the unmade bed, and the used towel left inside the bidet, all of which clearly demonstrate the unacceptable state in which the apartment w

I have photographic evidence showing the condition of the bedroom, the unmade bed, and the used towel left inside the bidet, all of which clearly demonstrate the unacceptable state in which the apartment was presented to me. Given these circumstances, I believe this represents a serious failure in hospitality standards and customer service. The property not only retained my payment for the missed night but also appears to have rented the apartment to another guest and still failed to provide it in a clean and acceptable condition when I arrived as previously communicated. I therefore request a full refund for my booking and intend to leave an honest review reflecting my experience so that other travellers are aware of the quality of service provided by this property.

9 / 10

Overall, a very nice, big, historical feeling, apartment that was located in a great location

Very good location and lots of space in this old-school apartment.

It is a smoke free property and I could smell a good amount of cigarette smoke and there were a couple of burn holes in the couch. I can assume the smell was from other apartments but we didn’t love the burn holes. Relatively easy for us to overlook but not for super anti-smokers. I also didn’t love that you had to bring your own laundry detergent for the washing machine. For people who only stay at accommodations for 4-7 days per day, it would make sense the host could provide a couple of washing tablets. It does not make a lot of sense for the people who only need to do one load to buy a whole container or washing detergent. Minimal but worth noting when I’ve had other accommodations provide the washing detergent when they have the machine.

5 / 10

Muy mejorable

La situación

Es pequeño, las fotos engañan no había ni un paño ni sal...la cama se hunde por el centro, la televisión la tuve que conectar yo, la ducha demasiado estrecha....

5 / 10

Céntrico pero Sucio y sin cosas necesarias.

La ubicación buena.

Estaba Sucio, las ollas y la cafetera bastante sucias. Me quedé poco y normalmente consigo un poco de azúcar y sal para no tener que comprar. En este alojamiento no había nada de nada, y tienen el aire en el salón cuando la habitación está bastante retirada . La verdad no nos gustó nada. Lo positivo es que estaba bastante céntrico.

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Kitchen or kitchenette

Balcony/Terrace

Balcony/Terrace

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Borgo Allegri Palace By MMega

Living room

Kitchen or kitchenette

Kitchen or kitchenette

Balcony/Terrace

Balcony/Terrace

6.5Average

(13 Ratings)

"Very good location and lots of space in this old-school apartment."

Verified guest

Don't miss out! Price and availability may change

6.5 / 10

Average(13 Ratings)

Apartment in Florence

2 guests · 1 bedroom · 1 bath

Reasons to book

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsFree WiFi/internet and more

About this apartment rental

Prime Location

Amenities

Free WiFi/internet

Non-smoking

WiFi/Internet

Map of Florence

city location on map

Ratings and reviews

6.5 / 10

Average(13 Ratings)

100% verified reviews

9 / 10Outstanding·Jan 2026

Very good location and lots of space in this old-school apartment.

It is a smoke free property and I could smell a good amount of cigarette smoke and there were a couple of burn holes in the couch. I can assume the smell was from other apartments but we didn’t love the burn holes. Relatively easy for us to overlook but not for super anti-smokers. I also didn’t love that you had to bring your own laundry detergent for the washing machine. For people who only stay at accommodations for 4-7 days per day, it would make sense the host could provide a couple of washing tablets. It does not make a lot of sense for the people who only need to do one load to buy a whole container or washing detergent. Minimal but worth noting when I’ve had other accommodations provide the washing detergent when they have the machine.

10 / 10Outstanding·May 2025

Excelente ubicación, entorno seguro, departamento muy amplio, limpio, silencioso.

Hubo el cobro de un monto adicional de 20 euros por nuestro check-in después de las 20:00. Esto está indicado en las políticas de la acomodación. No hacen excepción ni siquiera cuando uno avisa que llegará a esa hora.

5 / 10·Jun 2026

La situación

Es pequeño, las fotos engañan no había ni un paño ni sal...la cama se hunde por el centro, la televisión la tuve que conectar yo, la ducha demasiado estrecha....

$$$$

FAQs

Is parking included with this apartment?

Parking is not specified as an available amenity at Borgo Allegri Palace By MMega. For more information, we encourage you to contact the property about where to park.

Is there a pool at this apartment?

We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.

Is Borgo Allegri Palace By MMega pet friendly?

Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Borgo Allegri Palace By MMega?

We found 3 amenities for this rental. This includes free wifi/internet, non-smoking, and wifi/internet.

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