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1 / 10
SOS: owner cancelled booking when I called him and then kept my money
There was nothing to be liked with this property.
The owner cancelled the booking when I called him to arrange check-in and then kept money.
See my comment on the "What didn't you like?" section to get the whole picture.
At 03:00 on 15 May 2026 I made an online booking at "Acropolis Sweet House 6" in Athens, Greece for 4 nights and I paid in full the amount of 632 euro. At around 13:00 the same day I called the owner on his cell phone (having taken this information from the email which confirmed my booking) and he said that the apartment is not available, that it was shown as available in the system because of a problem with the platform and he suggested that I request "cancellation with full refund". I was left (actually in the middle of a long trip by car) to find alternative accommodation quite late on that day!! The next morning (16 May 2026) I received an email by Booking.com titled "We have a question about your booking at Acropolis Sweet House 6", saying that the owner notified Booking.com that I didn't check-in on 2026-05-15 and asking me "Could you please confirm?". I confirmed that I did indeed NOT check-in and explained the reasons why (that it was the owner who said that the accommodation is NOT available and that there was a problem with the platform). Instead of a full refund, I received another email by Booking.com later on the same day (16 May 2026) confirming a refund of only 32 euro instead of the 632 euro which was the full amount I had paid. On 19 May 2026 I called the owner to talk about the issue, he asked me to call again after about 1.5 hour because he was busy at the time but when I called again, he did not answer my call, and he did not answer many further calls in the following days. I also sent him Viber messages on 21 and 30 May, and a last one on 28 July (asking him to arrange for full refund since it was himself who had cancelled the booking) which he never answered. I waited for 3 months to see if he would decide to correct his deeds on this issue (which he hasn't), that is why I am adding my review in the system now. Official complaints to Greek and European authorities will follow very shortly.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Acropolis Sweet House 6. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Acropolis Sweet House 6 pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Acropolis Sweet House 6?
We found 12 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, heating, and balcony/terrace.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Athens
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Heating
Balcony/Terrace
WiFi/Internet
Family friendly
Accessible by lift
Key access
Fire alarm
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Acropolis Sweet House 6. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Acropolis Sweet House 6 pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Acropolis Sweet House 6?
We found 12 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, heating, and balcony/terrace.
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