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8 / 10
Great house, unwelcoming attitude
The house itself was great for our family of 6. It was cozy, very clean, functional, and convenient. The 3 bedrooms, the comfortable beds, the washing and drying machine, the dishwasher, the full kitchen, and the nice terrace, all of these make this house very convenient for families.
1. No indoor dining table. While a dining table is mentioned in the amenities list, it is only an outdoor one. We ate our meals on the floor using the living room table. as it was too cold to eat outside, and staff didn't allow bringing the dining table inside nor supplying other proper dining solutions.
2. There are no blackout curtains in the bedrooms. All bedrooms are fully lit by 7:00am, might be nice to have ones.
3. While it is noted that there is a sauna in the house, on our arrival, we found out that it requires an extra daily cost, which was not cheap, to say the least. For transparency, it should have been noted on the property page before booking the place.
4. To be honest, the attitude of the staff was the weakest point for us and the most unwelcoming attitude we have experienced throughout Japan. The great house made us stay, but this is not the way to make guesrs feel welcomed. It is probably a company that manages multiple properties, but the bad thing is that they are using a "zero trust" attitude with their guests - most of the messaging with the staff and the signs around the house are related to rules that must be followed and fines that you need to pay if breaking the so-called rulls. Not to mention that no tips or recommendations are given for us as visitors, just warnings and strict rules to follow.
While most of our messages with the staff resulted in an answer, some were just ignored. On one occasion, I notified the staff regarding a water problem in the toilet. He sent me a video asking me to fix it myself, and once I got it fixed, he just ignored it, no "thank you", no "sorry", nothing. This is basic human communication, which is missing. On other occasions, when asking to extend our stay in one day, he asked us to book another night via the website requesting us to pay again full cleaning fee although we are already there and no cleaning was required.
"The house itself was great for our family of 6. It was cozy, very clean, functional, and convenient. The 3 bedrooms, the comfortable beds, the washing and drying machine, the dishwasher, the full kitc..."
Tudo muito bem organizado e limpo!
Ficamos por 1 dia então atendeu nossas necessidades!
8 / 10Excellent·Jul 2026
房屋好乾淨,裝修好靚
沒有牙膏,曬衫架好細,好早要退房
$$$$
Top rated by guests
8.7Excellent
(14 Ratings)
"The house itself was great for our family of 6. It was cozy, very clean, functional, and convenient. The 3 bedrooms, the comfortable beds, the washing and drying machine, the dishwasher, the full kitc..."
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