TownePlace Suites by Marriott Nampa

Room was large and comfortable. Gym was nice and clean. Breakfast, for the most part was good

The shower gel was completely empty, our bedside lamp was thick with dust, our duvet cover was in the bed, duvet insert not inside but underneath. Oatmeal at breakfast buffet was the same dry, bottom of the barrel both mornings. Definitely day old, dry and literally down to the very bottom and old

Breakfast was spartan given the price and the level of everything else

We stayed there to be close to a concert at the Ford Idaho Center. It was an easy walk there and back. The room was clean and we enjoyed the hot tub.

When I called to confirm my reservation I was told it did not exist. I gave the confirmation number given to me by booking.com. I gave my first and last name and was told the reservation didn't exist but I could rent a different room even though I had already paid. I was basically shrugged at and told to call booking.com. my reservation read as Cordell Kari. Not Cordell, Kari. Not Kari Cordell. Booking.com called the hotel and we were finally told our reservation existed. No apology from the staff just blame that "I" entered my information wrong. I used auto fill and I just went through a practice transaction with auto fill and the names were in the right place. When we did check in later that day the staff was nice and acted as if there had never been an issue and that they didn't tell me my paid room was not reserved. For 45 minutes on the morning of our trip I was panicking because I couldn't afford to pay for a room twice and I was just trying to take my husband to a concert and not have to drive home. My CPSD kicked in and I was sick. It took about 2 hours and some medication to reduce my heart rate. I know to you it is no big deal but this was our anniversary and our morning was dismantled. I guess the point is, if you have a disability and need associates who are smart enough to check the last name in both fields instead of just denying the customer a paid room, don't go to this hotel.

both good

Room at back of hotel facing ugly wall of a business. Be sure to get a front facing room.t