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Location
Reviews
4 / 10
Apartment bei check-in nicht bereit, schlechtester Kundenservice
Großes Apartment mit guter Ausstattung für selbst kochen, Klimaanlage hat funktioniert, Lage war in Ordnung.
Beim abgemachten check-in (16 uhr) war das Apartment nicht bereit. Nicht gereinigt, keine Bettwäsche, kein Toilettenpapier, Handtücher und Bettwäsche lag am Boden, etc.
Die Unterkunft war telefonisch nicht erreichbar, also erstmal Ratlosigkeit. Auf meine Nachricht über booking wurde dann eine viertel Stunde später geantwortet sie schicken sobald wie möglich jemanden vorbei. Die Unterkunft hat mehrmals versucht auf den WhatsApp chat zu wechseln und hat gemeint es sollte jetzt schon jemand da sein, was nicht der Fall war. Zwei Stunden nach Check-in war dann der arme, völlig überarbeitete Reinihungsmann da. Dieser hat gemeint in 2 Stunden wäre er fertig. Check-in also nicht um 16 Uhr, wie gebucht, sondern um 20 Uhr.
Die Unterkunft hat sich dann nicht mehr nach uns erkundigt und hat auf meine Anfrage nach Preisreduktion nur gemeint sie gätten eh so schnell wie möglich jemanden geschickt. Nach dieser Aussage wurden wir dann einfach ignoriert, sie haben nicht mehr zurückgeschrieben. Wir haben dann nur noch eine automatische Nachricht erhalten wir sollen doch bitte den Geschirrspüler einschalten und den Müll runterbringen. Bei einer Reinigungspauschale von 111€ eine absolute Frechheit.
Die Unterkunft wird gemanagt über die Investriest GmbH, einem Unternehmen mit Sitz in Österreich. Da würde man sich irgendeinen Kundenservice erwarten zumal es sich um eine "professionelle" Vermietung handelt, aber das Gegenteil ist der Fall. Wenn Booking nicht eingesprungen wäre hätten wir ohne rechtliche Schritte keine Entschädigung erhalten.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Teatro Ghirlandaio. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Teatro Ghirlandaio pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Teatro Ghirlandaio?
We found 10 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, heating, and balcony/terrace.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Trieste
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Heating
Balcony/Terrace
WiFi/Internet
Key access
Contactless check-in/out
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Teatro Ghirlandaio. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Teatro Ghirlandaio pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Teatro Ghirlandaio?
We found 10 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, heating, and balcony/terrace.
Free WiFi/internet · Air conditioning · Balcony/Terrace
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