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Location
Reviews
6 / 10
Nightmare Check-in, Worst Host Ever
Spacious and good location
Nightmare Check-in, Worst Host Ever
I paid for the entire week of accommodation six days before our arrival. I completed all the required check-in forms and specified three times our arrival time: 22:00.
On the day of our arrival, at 12:00, I asked for the check-in instructions. They replied that I had not completed the forms. When I sent them a screenshot proving that I had completed them, they said that I had registered three people instead of four.
Later, they told me that their team had to make videos explaining how to enter the apartment. I kept receiving what seemed to be AI-generated responses, such as, “I have transferred your request to the team.”
When I told them that we were about to board our flight and urgently needed the check-in information, they sent me a Revolut payment link for the city tax instead.
Finally, after hours of calling, messaging, and repeatedly asking for help, I received the check-in information at 21:00—just one hour before our planned arrival. It consisted of a video with the location of a locker and a four-digit code.
The apartment had no internet. I also asked them to fix the fan and the light in the bathroom. Once again, my request was “transferred to the team.” The same happened when I asked whether we could have the towels changed after four days, even if I had to pay extra, and when I asked for information about parking and whether a parking space was available.
I simply don't understand this level of management and communication.
The apartment itself is spacious and in a good location. With better management and communication, it could easily receive a much higher rating.
Unfortunately, this is the only accommodation in Italy we have stayed at—and we have stayed at many—where I would not want to return.
5 / 10
Good Apartment, Dissapointing Communication and Problem Handling
The apartment was spacious and conveniently located, providing a comfortable base for exploring Alghero and the surrounding area.
Reliable Wi-Fi was one of the reasons we chose this accommodation, as internet access was important for our group. Unfortunately, the connection was unavailable for more than 72 hours, forcing us to rely on our mobile data during our stay.
What disappointed us most was the way the issue was handled. Communication was often unclear and we frequently had to follow up ourselves for updates. At one point, we were asked to check a router which later turned out not even to belong to our apartment, but to the apartment next door.
The compensation offered was a single-entry ticket for one adult, even though the issue affected all three guests. We explained several times why this was not a suitable solution for our situation, but no alternative compensation was offered.
Technical issues can happen anywhere, but we felt that the communication and handling of the situation did not adequately reflect the inconvenience caused.
6 / 10
Einmal und nicht wieder!
Die kurzen Wege in die Altstadt Alghero
Der Check-in war absolut unprofessionell.
Trotz mehreren Anfragen bezüglich der zeitlichen Übergabe der Schlüssel wurden wir nicht (wie angekündigt bei Anreise bzw.24 Stunden vorher) weder telefonisch noch anderweitig informiert.
Außerdem wurde dann der Kontakt über meinen Ehemann hergestellt, obwohl die Buchung von mir vorgenommen war.
10 / 10
Het is een echte aanrader
Het appartement was super schoon en alles was netjes geregeld ook een fijne parkeerplaats in de straat was het anders lastig geweest om te parkeren
Het appartement was super schoon en alles was netjes geregeld ook een fijne parkeerplaats in de straat was het anders lastig geweest om te parkeren
Niets alles was prima
6 / 10Average·Aug 2026
Spacious and good location
Nightmare Check-in, Worst Host Ever
I paid for the entire week of accommodation six days before our arrival. I completed all the required check-in forms and specified three times our arrival time: 22:00.
On the day of our arrival, at 12:00, I asked for the check-in instructions. They replied that I had not completed the forms. When I sent them a screenshot proving that I had completed them, they said that I had registered three people instead of four.
Later, they told me that their team had to make videos explaining how to enter the apartment. I kept receiving what seemed to be AI-generated responses, such as, “I have transferred your request to the team.”
When I told them that we were about to board our flight and urgently needed the check-in information, they sent me a Revolut payment link for the city tax instead.
Finally, after hours of calling, messaging, and repeatedly asking for help, I received the check-in information at 21:00—just one hour before our planned arrival. It consisted of a video with the location of a locker and a four-digit code.
The apartment had no internet. I also asked them to fix the fan and the light in the bathroom. Once again, my request was “transferred to the team.” The same happened when I asked whether we could have the towels changed after four days, even if I had to pay extra, and when I asked for information about parking and whether a parking space was available.
I simply don't understand this level of management and communication.
The apartment itself is spacious and in a good location. With better management and communication, it could easily receive a much higher rating.
Unfortunately, this is the only accommodation in Italy we have stayed at—and we have stayed at many—where I would not want to return.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Fragola Apartment. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Fragola Apartment pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Fragola Apartment?
We found 13 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and heating.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this apartment rental
Comfortable Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Heating
Balcony/Terrace
WiFi/Internet
Accessible by lift
Key access
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
Map of Alghero
Ratings and reviews
6.3 / 10
Average(12 Ratings)
100% verified reviews
10 / 10Outstanding·Sep 2025
Het appartement was super schoon en alles was netjes geregeld ook een fijne parkeerplaats in de straat was het anders lastig geweest om te parkeren
Niets alles was prima
6 / 10Average·Aug 2026
Spacious and good location
Nightmare Check-in, Worst Host Ever
I paid for the entire week of accommodation six days before our arrival. I completed all the required check-in forms and specified three times our arrival time: 22:00.
On the day of our arrival, at 12:00, I asked for the check-in instructions. They replied that I had not completed the forms. When I sent them a screenshot proving that I had completed them, they said that I had registered three people instead of four.
Later, they told me that their team had to make videos explaining how to enter the apartment. I kept receiving what seemed to be AI-generated responses, such as, “I have transferred your request to the team.”
When I told them that we were about to board our flight and urgently needed the check-in information, they sent me a Revolut payment link for the city tax instead.
Finally, after hours of calling, messaging, and repeatedly asking for help, I received the check-in information at 21:00—just one hour before our planned arrival. It consisted of a video with the location of a locker and a four-digit code.
The apartment had no internet. I also asked them to fix the fan and the light in the bathroom. Once again, my request was “transferred to the team.” The same happened when I asked whether we could have the towels changed after four days, even if I had to pay extra, and when I asked for information about parking and whether a parking space was available.
I simply don't understand this level of management and communication.
The apartment itself is spacious and in a good location. With better management and communication, it could easily receive a much higher rating.
Unfortunately, this is the only accommodation in Italy we have stayed at—and we have stayed at many—where I would not want to return.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Alghero
About this apartment rental
Comfortable Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Heating
Balcony/Terrace
WiFi/Internet
Accessible by lift
Key access
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Fragola Apartment. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Fragola Apartment pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Fragola Apartment?
We found 13 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and heating.
Free WiFi/internet · Air conditioning · Balcony/Terrace
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