Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Air conditioning, Garden and more
Location
Reviews
4 / 10
Would not return. Please don’t book.
Good facilities, good location.
Awful customer service. I got in contact before arrival to make sure everything went smoothly when we arrived as I was travelling with two young children which I made the property aware of. I was told digital keys would be sent to me and in case these didn’t work I was given a code to a lock box which contained a key card. On arrival the digital keys DID NOT work and when I looked in the lock box there was NO key. We stood outside the apartment with my crying children for 45 minutes waiting for help. When we finally were able to access the apartment there was dirty objects on the floor. I was told I would get a refund but the property have ignored any messages and emails completely, their customer service is awful. I would not stay at this apartment again and would strongly advise against booking this apartment especially if you are travelling with children. This stressful experience ruined our holiday.
1 / 10
Although it is a nice property, the customer experience was very disappointing.
The place is nice.
I had an extremely unpleasant experience with this booking for April 3–7.
Upon arrival by taxi at 5:00 PM, I discovered I had no information on how to access the apartment. I had no internet connection and was unable to reach the host by phone. Desperate for assistance, I even contacted Booking.com for help.
Despite calling and sending multiple text messages to the number listed, no one responded. I was left standing outside the property for over 2.5 hours, feeling anxious and uncertain about where I would spend the night. Eventually, I had to go to a nearby restaurant just to use the bathroom, charge my phone, and get something to drink — simply to get through the wait.
After nearly 3 hours, the host finally called from another phone, apologized, and sent me the instructions on how to enter the apartment. She mentioned she would discuss a possible refund with her team. However, shortly afterward, I received a rude message from the number I had been calling, asking how I had gotten her contact details.
To make matters worse, there were no excuses from the person who seemed to have a higher rank. I had to explain everything again. After I sent a screenshot from the Booking.com page to prove it, she finally apologized.
I also sent an email and a reminder regarding the refund, but I never received any response.
Overall, the customer experience was unacceptable — zero stars! I would strongly advise future guests to be very cautious when booking this property.
8 / 10
Für ein Kurztrip mit Kindern gut und okay, für 4 Erwachsene ungeeignet
Zentral zum Strand, Tram und einkaufen
Leider hatte das Bad und Schlafzimmer kein Fenster, was nicht beschrieben war. Das Schlafzimmer war ein Durchgangsraum, was auch nicht beschrieben war. Daher ist es ungünstig mit Freunden zu übernachten. Die Schlafcouch im Wohnzimmer war sehr unbequem, nicht für 2 Erwachsene geeignet.
8 / 10
Prima vakantie appartement
Mooi appartement, schoon, kort bij het strand, goede bedden
Er waren te weinig handdoeken.. Tegel voor het toilet ligt los. Digitale sleutel heeft niet gewerkt. In de omschrijving staat dat er een tuin is, maar die is er niet.
Leider hatte das Bad und Schlafzimmer kein Fenster, was nicht beschrieben war. Das Schlafzimmer war ein Durchgangsraum, was auch nicht beschrieben war. Daher ist es ungünstig mit Freunden zu übernachten. Die Schlafcouch im Wohnzimmer war sehr unbequem, nicht für 2 Erwachsene geeignet.
8 / 10Excellent·Jul 2026
Mooi appartement, schoon, kort bij het strand, goede bedden
Er waren te weinig handdoeken.. Tegel voor het toilet ligt los. Digitale sleutel heeft niet gewerkt. In de omschrijving staat dat er een tuin is, maar die is er niet.
10 / 10Outstanding·Jun 2026
Vsechno bylo v naprostém pořádku.
Gauč byl méně pohodlný ke spaní, ale nic strašného.
5 / 10·Apr 2025
Wir mussten lange auf unseren Schlüsselcode warten: erst teilte man uns per Email mit, dass noch eine Kurtaxe zu zahlen sei (war im Angebot nicht aufgeführt). Dann gab es keine Kontonummer. Als die nach vergeblichen Anrufversuchen nach längerer Zeit (für ein privates Konto) per Mail kam, musste der Preis erfragt werden (wieder kein Telefonat über Emergency-Nummer...). Schließlich mussten pro Person und Tag 6,20 €! gezahlt werden, was für uns 55,80 Euro Mehrkosten bedeutet.
Parking is not specified as an available amenity at Haya Beachhouse - Queen. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Haya Beachhouse - Queen pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Haya Beachhouse - Queen?
We found 7 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and wifi/internet.
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Air conditioning, Garden and more
About this apartment rental
Modern Comforts
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
WiFi/Internet
Garden
Contactless check-in/out
Map of The Hague
Ratings and reviews
7.6 / 10
Good(24 Ratings)
100% verified reviews
8 / 10Excellent·Aug 2026
Zentral zum Strand, Tram und einkaufen
Leider hatte das Bad und Schlafzimmer kein Fenster, was nicht beschrieben war. Das Schlafzimmer war ein Durchgangsraum, was auch nicht beschrieben war. Daher ist es ungünstig mit Freunden zu übernachten. Die Schlafcouch im Wohnzimmer war sehr unbequem, nicht für 2 Erwachsene geeignet.
8 / 10Excellent·Jul 2026
Mooi appartement, schoon, kort bij het strand, goede bedden
Er waren te weinig handdoeken.. Tegel voor het toilet ligt los. Digitale sleutel heeft niet gewerkt. In de omschrijving staat dat er een tuin is, maar die is er niet.
10 / 10Outstanding·Jun 2026
Vsechno bylo v naprostém pořádku.
Gauč byl méně pohodlný ke spaní, ale nic strašného.
5 / 10·Apr 2025
Wir mussten lange auf unseren Schlüsselcode warten: erst teilte man uns per Email mit, dass noch eine Kurtaxe zu zahlen sei (war im Angebot nicht aufgeführt). Dann gab es keine Kontonummer. Als die nach vergeblichen Anrufversuchen nach längerer Zeit (für ein privates Konto) per Mail kam, musste der Preis erfragt werden (wieder kein Telefonat über Emergency-Nummer...). Schließlich mussten pro Person und Tag 6,20 €! gezahlt werden, was für uns 55,80 Euro Mehrkosten bedeutet.
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Air conditioning, Garden and more
Map of The Hague
About this apartment rental
Modern Comforts
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
WiFi/Internet
Garden
Contactless check-in/out
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Haya Beachhouse - Queen. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Haya Beachhouse - Queen pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Haya Beachhouse - Queen?
We found 7 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and wifi/internet.
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