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Enhanced cleaningExtra health and hygiene measures to ensure your safety
Location
Reviews
1 / 10
No electricity, no meaningful help, and a promised refund that never arrived.
Good Location.
A completely unacceptable stay, made worse by the host’s handling of our complaint. I strongly recommend avoiding this property.
During our stay in Saint-Tropez in August, the apartment had no functioning electricity for the vast majority of our stay. Every time we restored the power, the fuse tripped again. In extreme summer heat, this meant no proper lighting, no fans and no use of the electric shutters. A basic service that any guest should reasonably expect from paid accommodation was simply unavailable.
We contacted the host repeatedly while we were there. His response was: “I think because of the heat there is some problem. It should be fine soon the company call us.”
It was not fine soon. We remained without power, contacted him again, and received no effective solution or meaningful assistance.
What happened afterwards was even more concerning. We asked Booking.com for a refund because the accommodation had not provided a basic utility. When I contacted the host directly, he replied in writing:
“I already respond that I will refund you but you have to take off your review. I will not refund you if the review steel in.”
The extraordinary part is that I had not even posted a review at that point. I immediately told him this and thanked him for confirming the refund.
The refund never arrived.
I chased him again on 30 August and 9 September. He did not respond.
Electrical faults can happen. What matters is how a host responds. In our case, we were left without electricity in August heat, received virtually no help, were then told a refund depended on removing a review that did not exist, and despite that written promise, no refund was provided.
The cheerful pre-arrival communication disappeared as soon as there was a serious problem requiring action. Based on both the stay and the subsequent handling of our complaint, I cannot recommend Eden Room.
1 / 10
Brief.
Excellent location.
The bed sheets were extremely rough and scratchy - made for a very uncomfortable one night stay! I informed Gabriel of this as soon as I left.
10 / 10
Clean, affordable, best location to stay for a visit to St Tropaz…
Great location right across the street from the main parking lot for downtown… and free parking was included, normal rate was 55 euro a day!! Very convenient location!
I could not find my original email with building and apt number and codes … took over an hour to get the information from Gabrial going back and forth over what’s app…. But great after we got the information needed (my fault for not finding original email)…
2 / 10
Booking.com should not list this hotel for guests
The location
Rooms needs upgrade, linens were in very poor condition , bathroom faucet was broken, shower caulking was coming off
Proche du centre ville et on avait déjà été dans cette résidence donc on connaissait bien c’était agréable avec la piscine
Pas propre des cheveux partout des ventilateurs poussiéreux à en creuver des draps plein de peluches la brosse à toilette état exécrable
6 / 10Average·Sep 2026
L'hôte propose une carte de stationnement, ce qui est pratique. Le ventilateur au plafond remplace aisément la climatisation. Literie correcte.
La propreté de la chambre et de la salle de bain était limite, draps froissés, on avait l'impression que quelqu'un avait dormi dedans, mais je pense pas, juste un manque de repassage, dommage. le sol de la salle de bain et de la chambre aurait mérité un bon nettoyage. Nous n'avons pas pu utiliser la piscine, il fallait un badge de copropriété.
"Great location right across the street from the main parking lot for downtown… and free parking was included, normal rate was 55 euro a day!! Very convenient location!"
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this apartment rental
Modern Comforts
Amenities
Free WiFi/internet
Free Parking
Pool
Non-smoking
Heating
WiFi/Internet
Private beach access
Beach access
Garden
Accessible Parking
Electric Vehicle Charging Station
Beach front
Family friendly
Smoking allowed
Accessible by lift
Key access
Contactless check-in/out
Fire alarm
Fire extinguisher
Tennis court
Cleaning products
Map of Saint-Tropez
Ratings and reviews
6.4 / 10
Average(60 Ratings)
100% verified reviews
8 / 10Excellent·Sep 2026
L'emplacement et l'équipement
L'immeuble+/- dégradé, les portes abîmées
8 / 10Excellent·Sep 2026
pour moi il manquerait juste un petit grille pain
7 / 10Good·Sep 2026
Proche du centre ville et on avait déjà été dans cette résidence donc on connaissait bien c’était agréable avec la piscine
Pas propre des cheveux partout des ventilateurs poussiéreux à en creuver des draps plein de peluches la brosse à toilette état exécrable
6 / 10Average·Sep 2026
L'hôte propose une carte de stationnement, ce qui est pratique. Le ventilateur au plafond remplace aisément la climatisation. Literie correcte.
La propreté de la chambre et de la salle de bain était limite, draps froissés, on avait l'impression que quelqu'un avait dormi dedans, mais je pense pas, juste un manque de repassage, dommage. le sol de la salle de bain et de la chambre aurait mérité un bon nettoyage. Nous n'avons pas pu utiliser la piscine, il fallait un badge de copropriété.
$$$$
6.4Average
(60 Ratings)
"Great location right across the street from the main parking lot for downtown… and free parking was included, normal rate was 55 euro a day!! Very convenient location!"
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