THE ROYAL BOUTIQUE KENSINGTON LODGE by LONDON , SLEEP 11
1.4 / 10
(8 Ratings)
$$$$
House in Hayes
11 guests · 3 bedrooms · 2 baths
Reasons to book
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Location
Reviews
1 / 10
All fake
Very poor
Fake
1 / 10
Big scam
Extremely Disappointing and Distressing Experience
I recently booked a stay at The Royal Boutique Kensington Lodge through Booking.com (Confirmation #5399721033) for a group of 8 adults. From the start, our experience with the host was hostile and unprofessional.
When I contacted the landlord to arrange key collection, he responded rudely and questioned why I needed the keys. I mentioned that a few friends might briefly visit, and that we were planning to show them around London. I also mentioned there may be a short moment to cut a birthday cake (which we later moved to a restaurant). There was no party planned—just a casual, quiet gathering.
Despite explaining this, the host refused to hand over the keys, claimed “no gatherings allowed,” and aggressively told me I would be “kicked out” if I tried to check in. He was unwilling to discuss or show any flexibility, and completely ignored all follow-up messages—even after I clarified that the birthday gathering had been moved.
Booking.com customer service was unhelpful and insisted the booking was non-refundable, offering no alternative accommodation or resolution. Attempts to reschedule were also impossible due to no availability until September 2025.
This experience has left me deeply disappointed. I felt mistreated, misled, and completely unsupported. The host’s aggressive attitude and Booking.com’s rigid policies created an unfair and distressing situation.
I hope Booking.com will investigate this property, and I strongly caution others considering a stay here.
Avoid at all costs.
I did not get the keys and I paid £182.25 just for booking ,despite sending text host did not bother to give keys , seems a planned scammed
1 / 10
I don’t recommend this stay because the landowner rude about he want to us force to do the check in his time and availab
Nothing
No towels, one of the beds without douvet, bed sheet and pillow case, the cleaning was really poor, dirty plates and rubbish in one of the rooms plus he gave us flat number 6 when we rent number 5. We take so photos a videos
9 / 10
Good
Location was good with amenities all accessible. Very clean and comfortable
Some of the handles to the bathroom and bedroom were broken. Microwave was not clean. Need more bins.
Does this property follow enhanced cleaning procedures?
Yes, this house has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this house?
Parking is not specified as an available amenity at THE ROYAL BOUTIQUE KENSINGTON LODGE by LONDON , SLEEP 11. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
We didn’t find pool listed as an amenity for this house. It may be worth double checking if a pool is important for your stay.
Is THE ROYAL BOUTIQUE KENSINGTON LODGE by LONDON , SLEEP 11 pet friendly?
Unfortunately, this house is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at THE ROYAL BOUTIQUE KENSINGTON LODGE by LONDON , SLEEP 11?
We found 18 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, heating, and kitchen.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Hayes
About this house rental
Comfortable Accommodations
Amenities
Free WiFi/internet
Free Parking
Non-smoking
Heating
Kitchen
WiFi/Internet
Shared living spaces
Garden
Laundry services
Outdoor Cooking
Family friendly
Smoking allowed
Safe
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this house has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this house?
Parking is not specified as an available amenity at THE ROYAL BOUTIQUE KENSINGTON LODGE by LONDON , SLEEP 11. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
We didn’t find pool listed as an amenity for this house. It may be worth double checking if a pool is important for your stay.
Is THE ROYAL BOUTIQUE KENSINGTON LODGE by LONDON , SLEEP 11 pet friendly?
Unfortunately, this house is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at THE ROYAL BOUTIQUE KENSINGTON LODGE by LONDON , SLEEP 11?
We found 18 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, heating, and kitchen.
Soak up the beauty of Hayes in our House, THE ROYAL BOUTIQUE KENSINGTON LODGE by LONDON , SLEEP 11. With a range of amenities such as No pets allowed and Non-smoking, you'll feel right at home.
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Business stays, family stays, couples stay, getaway vacation, and rental in Hayes at Grand House Near Hillingdon Station 6 Bedrooms, 5 Bathrooms & Private gated 6 parking spaces for $376 for your next trip.
Free WiFi/internet · Kitchen · Shared living spaces
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