Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Location
Reviews
1 / 10
Terrible experience stay away at all means! Infested with mice and photos online do not reflect the actual condition of
The location was ok.
I am writing to formally complain about our recent stay at your property, which was booked through Booking.com from 16-18th August. Unfortunately, the accommodation was not the same standard portrayed in the photographs and description on Booking.com. The property was extremely dirty and the overall condition was completely unacceptable. The furniture was visibly stained and dirty, and the general cleanliness of the property was far below any reasonable standard of accommodation. Most seriously, we found a mouse inside the property. This was particularly distressing given that I was staying with family, including children and an infant. We should never have been placed in a position where our family, particularly the children, were staying in such unhygienic conditions.
There was also a serious issue with the freezer being broken. I am currently recovering from surgery and needed to keep my medication refrigerated/frozen during my stay. Because the freezer was not functioning, I was unable to store my medication as required, which contributed to me being in considerable pain during the time we were at the property. This made an already unacceptable stay significantly worse. What makes the situation even more disappointing is the fact that I attempted to contact you on more than one occasion during our stay to raise these issues and seek assistance. Your telephone numbers were going to voicemail, and I also contacted you through the Booking.com messaging system. I specifically asked for a WhatsApp contact number or for someone to get in touch with me directly, but my requests were ignored.
Despite being unavailable when I was trying to raise genuine and urgent concerns about the condition of the property, you were nevertheless able to send messages regarding the late checkout fee and your payment/account details. I found this extremely disappointing and indicative of the poor level of service we received throughout our stay.
7 / 10
Good
Nice and spacious open plan living, dining & kitchen.
Only rooflights to one of the bedrooms, it was quite hot
4 / 10
Not Great
We arrived at 6:15pm , only to find that our unit had not been cleaned or the linen changed yet.
We then had to wait for the cleaners to arrive and sort out our unit.
On the Saturday morning, we had warm showers, on the Sunday morning, we all had cold showers.
Parking is also problem,, as the car park that is right by the apartment, you are not allowed to park there for the whole day, there was no on street parking anywhere close by.
We had to drive to a 24-hour car park, which is a 15-minute walk away.
6 / 10
Value for money
Good shops around.
The bed was not firm. Mattress and bed need better suppprt.
Nice and spacious open plan living, dining & kitchen.
Only rooflights to one of the bedrooms, it was quite hot
8 / 10Excellent·Oct 2025
Emplacement bien situé à quelques centaines de mètres du centre ville.
Grand appartement avec de nombreux couchages.
Salle de bain très propre et fonctionnelle.
Très bonne connexion internet.
La literie n'est pas excellente.
10 / 10Outstanding·Oct 2025
Great location in a great city. Would highly recommend it for a stay.
6 / 10Average·Nov 2025
Good shops around.
The bed was not firm. Mattress and bed need better suppprt.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at LUXURY SPACIOUS 2-BED & High Ceiling. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is LUXURY SPACIOUS 2-BED & High Ceiling pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at LUXURY SPACIOUS 2-BED & High Ceiling?
We found 20 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, pets allowed, and heating.
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Non-smoking
Pets allowed
Heating
Bar
Balcony/Terrace
WiFi/Internet
Laundry services
Family friendly
Ironing facilities
Smoking allowed
Safe
Key access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Tennis court
Cleaning products
Map of Cardiff
Ratings and reviews
7.2 / 10
Good(51 Ratings)
100% verified reviews
7 / 10Good·Jul 2026
Nice and spacious open plan living, dining & kitchen.
Only rooflights to one of the bedrooms, it was quite hot
8 / 10Excellent·Oct 2025
Emplacement bien situé à quelques centaines de mètres du centre ville.
Grand appartement avec de nombreux couchages.
Salle de bain très propre et fonctionnelle.
Très bonne connexion internet.
La literie n'est pas excellente.
10 / 10Outstanding·Oct 2025
Great location in a great city. Would highly recommend it for a stay.
6 / 10Average·Nov 2025
Good shops around.
The bed was not firm. Mattress and bed need better suppprt.
$$$$
7.2Good
(51 Ratings)
"Great location in a great city. Would highly recommend it for a stay."
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of Cardiff
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Non-smoking
Pets allowed
Heating
Bar
Balcony/Terrace
WiFi/Internet
Laundry services
Family friendly
Ironing facilities
Smoking allowed
Safe
Key access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Tennis court
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at LUXURY SPACIOUS 2-BED & High Ceiling. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is LUXURY SPACIOUS 2-BED & High Ceiling pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at LUXURY SPACIOUS 2-BED & High Ceiling?
We found 20 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, pets allowed, and heating.
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