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Location
Reviews
1 / 10
VERY DISAPPOINTING EXPERIENCE – SECURITY DEPOSIT RM150 NOT RETURNED
VERY DISAPPOINTING EXPERIENCE – SECURITY DEPOSIT RM150 NOT RETURNED
The biggest issue with this stay is the RM150 security deposit. The host requested RM150 from us as a security deposit, but after we checked out, they did not return it as expected. Instead, they came up with charges that we strongly dispute and, more importantly, have continued to delay resolving the matter.
What is even more frustrating is the way the host has handled the situation. Rather than providing a clear explanation and resolving the issue, the host has repeatedly responded with vague answers, said they would check again, and then taken a long time to respond. They told us they would re-check the situation about a week ago, but since then there has still been no clear resolution and no refund.
No one in our group drank any alcohol, and I personally did not see or use any Soju bottles during our stay. Therefore, I strongly dispute the RM75 Soju charge.
I want to make it clear that RM150 is not a significant amount of money to me. If we had actually caused damage or violated a clearly communicated rule, I would have accepted the charge and paid for it. The problem is that the host has given reasons that we completely disagree with, without providing a clear and convincing explanation or evidence.
The most frustrating part is that the host appears to be intentionally dragging out the process of returning the deposit. We have already explained our position clearly, yet instead of giving a specific answer, the host keeps saying they will check and then goes silent for days.
This is extremely disappointing and has seriously damaged my trust in this property. For a business, this is not an acceptable way to handle a customer's security deposit. The amount may only be RM150, but the principle and the way the situation has been handled matter much more.
Very disappointing communication and deposit handling. I would not expect this kind of experience from a professional accommodation provider.
1 / 10
Scammer Host, becarefull
clean,
The Host took deposite RM150 and refuse to return without any valid reasons, keep on promise to process but.. nothing happen
10 / 10
Olumis homestay review
The scenery around surrounding
"My family and I checked out of the hotel around 11:30 AM, but the host stated that we violated the rules, causing other guests to check in late. As a guest, I was quite disappointed with his comment because we left before 12:00 noon, which means he still had plenty of time to tidy up and clean his homestay."
3 / 10
Mood of holiday gone here!
Nothing to say. My mood of holiday has gone whenever stay here.
It was the first time that I've rented suite unit here (before this I've rented the villa unit which was very satisfied). This unit with such restrictions of bla..bla..bla..even cannot wash your foot at toilet (what such a ridiculous rule that I ever experienced). The TV has no channel to watch which was very dissappointing whenever I asked the owner about it and the answer was so rude to mention the guest before also not used to watch TV as they went there just to visit around not to stay inside the house. So for what you kept the TV there?? you better put it inside your store rather than to display with no function, just blank screen. Verryyy disappointed the way you treat your guest!.
"My family and I checked out of the hotel around 11:30 AM, but the host stated that we violated the rules, causing other guests to check in late. As a guest, I was quite disappointed with his comment because we left before 12:00 noon, which means he still had plenty of time to tidy up and clean his homestay."
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at O-lumis Nexus Apartment. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at O-lumis Nexus Apartment. Enjoy the water!
Is O-lumis Nexus Apartment pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at O-lumis Nexus Apartment?
We found 14 amenities for this rental. This includes free parking, air conditioning, pool, non-smoking, and private beach access.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this apartment rental
Prime Beachfront Location
Amenities
Free Parking
Air conditioning
Pool
Non-smoking
Private beach access
Beach access
Sauna
Beach front
Family friendly
Smoking allowed
Accessible by lift
Key access
Contactless check-in/out
Cleaning products
Map of Kota Kinabalu
Ratings and reviews
5.3 / 10
(10 Ratings)
100% verified reviews
10 / 10Outstanding·Aug 2025
The scenery around surrounding
"My family and I checked out of the hotel around 11:30 AM, but the host stated that we violated the rules, causing other guests to check in late. As a guest, I was quite disappointed with his comment because we left before 12:00 noon, which means he still had plenty of time to tidy up and clean his homestay."
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Kota Kinabalu
About this apartment rental
Prime Beachfront Location
Amenities
Free Parking
Air conditioning
Pool
Non-smoking
Private beach access
Beach access
Sauna
Beach front
Family friendly
Smoking allowed
Accessible by lift
Key access
Contactless check-in/out
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at O-lumis Nexus Apartment. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at O-lumis Nexus Apartment. Enjoy the water!
Is O-lumis Nexus Apartment pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at O-lumis Nexus Apartment?
We found 14 amenities for this rental. This includes free parking, air conditioning, pool, non-smoking, and private beach access.
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