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Includes essentialsFree WiFi/internet, Air conditioning and more
Location
Reviews
1 / 10
We did not stay because of safety concerns and the owner did not offer us any refund.
The property is quite close to Dotonbori which is why we picked the place, it was also easy to find the location.
When we arrived at the building, the locker where the room key is located is broken. It was just manually tied and any one can get the key to the room. Inside the room, some windows and the back door have broken locks which is also not safe. The room is also dirty, I have used the vacuum to clean and the vacuum is already half full before I used it. The bed sheets are also not clean, most of them have black stains. We decided that it was still okay considering the price.
The worst part was the broken heater during our stay in winter. We have instantly informed the owner that the heater was not working, we followed the us instructions they gave us, we also researched about the AC/heater unit, we tried everything but the heater did not work for 4 hours. We have 2 kids and 1 elderly and they cannot take the temp of 14C in the room. The owner became unresponsive and we decided to book another nearby hotel for our family's safety. When we were leaving the area the owners arrived, 1 Chinese woman and 1 big Chinese man. The man is angry and were shouting at us. I showed the woman that the heater is not working, she tried for 30 minutes but the heater keeps stopping due to a timer that she cannot turn off. We asked to cancel the booking since it is not safe for us but she keeps ignoring us and just talking to her phone. We were afraid of her tone and the angry man, they were both shouting in a language we cannot understand. I felt compelled to offer them to cancel without any refund just so they would let us go and so that they won't make a scene. I do not recommend this place to anyone because of the behavior of the owners.
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