Well priced for this locationPriced under area average
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Location
Reviews
7 / 10
Christmas in Paarl
It's close to shops and some nice restuarants
The stairs taking big suitcases into the unit its on the second floor
1 / 10
Never stayed their but the whole booking experience communicating with the landlord was horrible!
N/A
Firstly, this advertisement on Booking.com does not indicate that it is in a block of flats where other private people are also staying.
Secondly, there is no indication that it is on the 2nd floor, and there is no escalator or lift.
Thirdly, we found out about this one day before arrival. We have a 2-year-old baby boy, who has a pram, 2x suitcases, plus our travel suitcases, that need to be carried up and down these stairs to the 2nd floor. I questioned this and I asked to cancel as this was not mentioned and advertised in the booking, the lady, Deirdré, was very unpleasant to talk with in the first place, and she was just adamant that they will not waive the cancellation fee, which was the full booking fee that we have paid, so that we could use it to search and book for another place.
I France, with the World Cup Rugby, it happened twice where the booking was different in real life from what is advertised, we cancelled and got a full refund from the landlords. Not in this case! I would not recommend Royal Boland to anyone. I am a Booking.com Genius Level 3 and have been a member since 2014.
I requested to pick up the keys as I was bombarded with messages asking me whom is going to sleep there now, which game me the impression they knew I was not going to use it and stay there as I got another place to stay at, and they wanted to adevertise it again to make more money, as this place was already booked by myself.
Lost R9000 because of stubborn landlords who did not want to see our explanation of carrying a baby boy and luggage and his daily need bags up and down staircases for the floor, to refund us!
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