Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Location
Reviews
1 / 10
DO NOT BOOK HERE! I have never had any issues to any previous booking place except this one.
Fair location, not a bad walk to downtown
Misleading, when I booked it it was supposed to have a hot tub as advertised. They then changed the name and amenities before out visit without telling us they would no longer have a hot tub which is why I booked this in the first place.
Did not have keys in the right place when getting in.
Ac was not connected and in the living room, we had to have them connect it and when they did it leaked all over the floor.
Broken shower
WiFi not working throughout the stay
Broken lock on door so we could not lock it, they came to fix it and it was difficult to lock after they fixed it. Then we are going to leave and we got locked inside while our uber to the airport was waiting. Someone had to jump the very tall fence in the back to get out. Because the back had a padlock on it.
They came in to do laundry when we specifically asked them not to and then lied about it (we know because the laundry they put in was not ours)
We asked for a refund so we could book somewhere else they gave us the run around.
Then lied and said they did not offer the hot tub when I have screenshots of the original place with the amenities.
Completely unprofessional and unacceptable
7 / 10
Great stay
Very good location, neat and tidy.
All facilities/utilities are functional.
No wifi password available.
Television that was connected to the router was very slow.
upgrade on your internet connection.
2 / 10
Terrible and extremely unprofessional
Extremely disappointed with the handling of our booking and the complete lack of support throughout our four-night stay.
The primary reason we booked this apartment was because it was advertised as having a hot tub/volcanic jacuzzi and air conditioning. These were prominently featured in the listing's name, photographs, and description. Unfortunately, neither of these facilities was functioning throughout our stay, making the property significantly different from what was advertise. The jacuzzi was filthy and had stagnant water in it.
From the moment we checked in, we reported these issues to both the host and Booking.com. We provided photographs and repeatedly explained the problems, yet despite raising them immediately, we received little to no meaningful support.
We spent our holiday chasing updates instead of enjoying our stay. Despite being assured that the matter would be resolved within 3 hours and we were informed that if no resolution effective action was taken, we would be provided with a refund / compensation.
In addition to this, we experienced numerous other issues, including poor cleanliness, no iron, no sufficient tissues, dirty linen left from previous guests, insufficient linen and toiletries, the window blind fell down, toilet seat almost broken, we being left waiting outside the apartment in the heat because the key was not available, and discovering a maintenance worker already inside the apartment upon arrival.
The most frustrating aspect has been the complete lack of communication. The contact numbers provided for assistance were never answered despite our repeated attempts to contact the property management.
Very disappointed and a total ruin of our holiday
1 / 10
Misleading listing and unacceptable experience
Pros: None.
Cons: Misleading listing, no air conditioning, poor hygiene, unresponsive owner, inadequate customer support, unresolved refund.
I rarely leave negative reviews, but future travellers should be aware of what happened during my stay.
I booked this apartment specifically because the listing advertised air conditioning, which was essential for my trip. Upon arrival, I discovered there was no air conditioning at all. Since the property did not match the advertised description, I checked out the same day and had to secure alternative accommodation.
The apartment also had serious cleanliness and maintenance issues. The fan provided instead of air conditioning was clogged with dust and dirt, making it unpleasant to use. I found further hygiene concerns, including a clogged bathroom sink and hair on the bedroom wall. All of these issues were photographed and shared through Booking.com’s messaging system.
Communication with the property owner was poor—responses were inconsistent, slow, and required repeated chasing. Eventually, I was told via WhatsApp that only a partial refund would be issued, despite leaving immediately due to the false listing. No clear explanation was ever provided.
My experience with Booking.com customer support was equally disappointing. Although I received a £300 goodwill payment, the actual refund dispute remained unresolved. I paid £1,787 for the accommodation, yet Booking.com repeatedly referenced the goodwill payment instead of addressing the core issue. Progress depended almost entirely on me contacting Booking.com, with every follow-up involving long waits (often over 30 minutes) and multiple disconnected calls without callbacks.
What should have been a straightforward case became weeks of unnecessary stress, wasted time, and repeated phone calls. My expectation was simple: that the property would match its advertised description and, if not, that both the owner and Booking.com would promptly resolve the matter. Neither expectation was met.
As an international traveller, I expected to spend my holiday enjoying London—not documenting evidence, chasing refunds.
Very good location, neat and tidy.
All facilities/utilities are functional.
No wifi password available.
Television that was connected to the router was very slow.
upgrade on your internet connection.
10 / 10Outstanding·Apr 2026
O espaço físico
9 / 10Outstanding·Mar 2026
Era spaziosa e accogliente, fornita di tutto il necessario per il soggiorno. Anche la posizione ottimale, che ci ha permesso di spostarci spesso e volentieri a piedi.
All’arrivo purtroppo le luci dei due bagni non erano funzionanti ma è stato un problema risolto tempestivamente dallo staff.
6 / 10Average·May 2026
it was close to the attractions we wanted
The property looked quite different in reality compared to the photos online. While it was generally clean, there was noticeable dust in several areas which made it feel less well-maintained than expected.
We were also disappointed with the hot tub experience. The water appeared dirty when we arrived, and although staff said someone would come to change it, nobody ever did. We later discovered that the hot tub wasn’t working at all.
The kitchen was also missing several basic items, including wine glasses and spoons, and there was no coffee provided for our stay. Overall, the property has potential, but the attention to detail and maintenance needs significant improvement.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Spacious Central London 2BR Lagoon, Sleeps 6. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Spacious Central London 2BR Lagoon, Sleeps 6 pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Spacious Central London 2BR Lagoon, Sleeps 6?
We found 8 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, heating, and wifi/internet.
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Heating
WiFi/Internet
Laundry services
Fire alarm
Cleaning products
Map of London Borough of Southwark
Ratings and reviews
7.2 / 10
Good(97 Ratings)
100% verified reviews
7 / 10Good·Aug 2026
Very good location, neat and tidy.
All facilities/utilities are functional.
No wifi password available.
Television that was connected to the router was very slow.
upgrade on your internet connection.
10 / 10Outstanding·Apr 2026
O espaço físico
9 / 10Outstanding·Mar 2026
Era spaziosa e accogliente, fornita di tutto il necessario per il soggiorno. Anche la posizione ottimale, che ci ha permesso di spostarci spesso e volentieri a piedi.
All’arrivo purtroppo le luci dei due bagni non erano funzionanti ma è stato un problema risolto tempestivamente dallo staff.
6 / 10Average·May 2026
it was close to the attractions we wanted
The property looked quite different in reality compared to the photos online. While it was generally clean, there was noticeable dust in several areas which made it feel less well-maintained than expected.
We were also disappointed with the hot tub experience. The water appeared dirty when we arrived, and although staff said someone would come to change it, nobody ever did. We later discovered that the hot tub wasn’t working at all.
The kitchen was also missing several basic items, including wine glasses and spoons, and there was no coffee provided for our stay. Overall, the property has potential, but the attention to detail and maintenance needs significant improvement.
$$$$
7.2Good
(97 Ratings)
"It’s very clean, close to a lot of places, host is great"
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of London Borough of Southwark
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Heating
WiFi/Internet
Laundry services
Fire alarm
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Spacious Central London 2BR Lagoon, Sleeps 6. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Spacious Central London 2BR Lagoon, Sleeps 6 pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Spacious Central London 2BR Lagoon, Sleeps 6?
We found 8 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, heating, and wifi/internet.
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