Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
Location
Reviews
6 / 10
We had expected better and an warm shower
* We felt very safe thanks to the gated complex with a key tag and door code access.
* Close to the city center, about a 20-25 minute walk to a large supermarket, with two smaller ones directly across from the apartment.
* Two separate bathrooms.
* Nicely decorated apartment.
* Comfortable beds and a cozy couch.
* A pleasant location — it doesn’t feel like you’re staying right in the city center.
* Good washing machine; laundry was done quickly and came out very clean.
* The rooms warmed up quickly with the portable heaters.
* Check-in was quite unclear & disorganized, there is no reception and we did not see our host our stay. We had asked in advance if we could check in at 12 PM instead of 3 PM, which was confirmed. However, when we arrived at the address, nobody was there to meet us (although according to the host, someone should have been). Due to personal circumstances, the person who was supposed to meet us arrived later, but this was never communicated to us. As a result, we had to wait outside on a bench with our luggage for about 30 minutes. And after we found out the appartment number and checked it, the previous guest was still in the apartment at 12 PM (checkout is at 10am). He let us in so we could store our luggage and after we contacted the host and the person we were supposed to wait, we then had to wait another 30-40 minutes inside the apartment before someone arrived. Both the host and the person who explained everything to us, apologized for the situation.
* The payment process for the apartment was somewhat unclear. We had booked using a credit card reservation, but were later asked to pay via PayPal or bank transfer instead.
* The shower temperature was difficult to get warm, adjust and keep consistent. During every shower, the water heater stopped working after a very short while and we had to turn on the kitchen tap to get hot water running again in the shower. (It may be time for a replacement of the heating element in the kitchen?)
* The bedroom curtains let in quite a lot of light, so a sleep mask is recommended.
* The WiFi was ok, but sometimes cut out shortly and then it came back. The router was right next to the bed.
* Parts of the floor were loose and moved when walked on.
* We missed having a plug for the kitchen sink drain.
* The plants really needed some love and especially water, some plants were almost dead.
10 / 10
Great spot, clean, awesome location!
Manuel was such a pleasure to deal with, and the accommodation was exactly as described, in a great safe location, with easy access to the whole city.
Nothing. Great spot, would absolutely stay here again. Gracias Manuel!
EXCLENTE UBICACIÓN. A UNA CUADRA DEL METRO, LO QUE ME FACILITÓ EL DES´PLAZAMIENTO POR SANTIAGO.
TODO BIEN. SIN PROBLEMAS.
10 / 10Outstanding·Sep 2026
Me encantó la preocupación antes de llegar, el apoyo y cuidado de la persona a cargo de recibirme en el departamento. Mucha cordialidad y buen trato. Siempre viajo, y sin duda este es uno de los lugares a los que espero volver. Gracias Magda por su amable forma de tratar a sus huéspedes.
6 / 10Average·May 2026
* We felt very safe thanks to the gated complex with a key tag and door code access.
* Close to the city center, about a 20-25 minute walk to a large supermarket, with two smaller ones directly across from the apartment.
* Two separate bathrooms.
* Nicely decorated apartment.
* Comfortable beds and a cozy couch.
* A pleasant location — it doesn’t feel like you’re staying right in the city center.
* Good washing machine; laundry was done quickly and came out very clean.
* The rooms warmed up quickly with the portable heaters.
* Check-in was quite unclear & disorganized, there is no reception and we did not see our host our stay. We had asked in advance if we could check in at 12 PM instead of 3 PM, which was confirmed. However, when we arrived at the address, nobody was there to meet us (although according to the host, someone should have been). Due to personal circumstances, the person who was supposed to meet us arrived later, but this was never communicated to us. As a result, we had to wait outside on a bench with our luggage for about 30 minutes. And after we found out the appartment number and checked it, the previous guest was still in the apartment at 12 PM (checkout is at 10am). He let us in so we could store our luggage and after we contacted the host and the person we were supposed to wait, we then had to wait another 30-40 minutes inside the apartment before someone arrived. Both the host and the person who explained everything to us, apologized for the situation.
* The payment process for the apartment was somewhat unclear. We had booked using a credit card reservation, but were later asked to pay via PayPal or bank transfer instead.
* The shower temperature was difficult to get warm, adjust and keep consistent. During every shower, the water heater stopped working after a very short while and we had to turn on the kitchen tap to get hot water running again in the shower. (It may be time for a replacement of the heating element in the kitchen?)
* The bedroom curtains let in quite a lot of light, so a sleep mask is recommended.
* The WiFi was ok, but sometimes cut out shortly and then it came back. The router was right next to the bed.
* Parts of the floor were loose and moved when walked on.
* We missed having a plug for the kitchen sink drain.
* The plants really needed some love and especially water, some plants were almost dead.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Refugio Urbano Providencia. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Refugio Urbano Providencia pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Refugio Urbano Providencia?
We found 9 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, pets allowed, and balcony/terrace.
"Manuel was such a pleasure to deal with, and the accommodation was exactly as described, in a great safe location, with easy access to the whole city."
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
About this apartment rental
Spacious Apartment in Santiago
Amenities
Free WiFi/internet
Free Parking
Non-smoking
Pets allowed
Balcony/Terrace
WiFi/Internet
Garden
Contactless check-in/out
Cleaning products
Map of Providencia
Ratings and reviews
9.3 / 10
Outstanding(62 Ratings)
100% verified reviews
10 / 10Outstanding·Sep 2026
La
Comodidad
Y la tranquilidad
10 / 10Outstanding·Sep 2026
EXCLENTE UBICACIÓN. A UNA CUADRA DEL METRO, LO QUE ME FACILITÓ EL DES´PLAZAMIENTO POR SANTIAGO.
TODO BIEN. SIN PROBLEMAS.
10 / 10Outstanding·Sep 2026
Me encantó la preocupación antes de llegar, el apoyo y cuidado de la persona a cargo de recibirme en el departamento. Mucha cordialidad y buen trato. Siempre viajo, y sin duda este es uno de los lugares a los que espero volver. Gracias Magda por su amable forma de tratar a sus huéspedes.
6 / 10Average·May 2026
* We felt very safe thanks to the gated complex with a key tag and door code access.
* Close to the city center, about a 20-25 minute walk to a large supermarket, with two smaller ones directly across from the apartment.
* Two separate bathrooms.
* Nicely decorated apartment.
* Comfortable beds and a cozy couch.
* A pleasant location — it doesn’t feel like you’re staying right in the city center.
* Good washing machine; laundry was done quickly and came out very clean.
* The rooms warmed up quickly with the portable heaters.
* Check-in was quite unclear & disorganized, there is no reception and we did not see our host our stay. We had asked in advance if we could check in at 12 PM instead of 3 PM, which was confirmed. However, when we arrived at the address, nobody was there to meet us (although according to the host, someone should have been). Due to personal circumstances, the person who was supposed to meet us arrived later, but this was never communicated to us. As a result, we had to wait outside on a bench with our luggage for about 30 minutes. And after we found out the appartment number and checked it, the previous guest was still in the apartment at 12 PM (checkout is at 10am). He let us in so we could store our luggage and after we contacted the host and the person we were supposed to wait, we then had to wait another 30-40 minutes inside the apartment before someone arrived. Both the host and the person who explained everything to us, apologized for the situation.
* The payment process for the apartment was somewhat unclear. We had booked using a credit card reservation, but were later asked to pay via PayPal or bank transfer instead.
* The shower temperature was difficult to get warm, adjust and keep consistent. During every shower, the water heater stopped working after a very short while and we had to turn on the kitchen tap to get hot water running again in the shower. (It may be time for a replacement of the heating element in the kitchen?)
* The bedroom curtains let in quite a lot of light, so a sleep mask is recommended.
* The WiFi was ok, but sometimes cut out shortly and then it came back. The router was right next to the bed.
* Parts of the floor were loose and moved when walked on.
* We missed having a plug for the kitchen sink drain.
* The plants really needed some love and especially water, some plants were almost dead.
$$$$
Top rated by guests
9.3Outstanding
(62 Ratings)
"Manuel was such a pleasure to deal with, and the accommodation was exactly as described, in a great safe location, with easy access to the whole city."
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
Map of Providencia
About this apartment rental
Spacious Apartment in Santiago
Amenities
Free WiFi/internet
Free Parking
Non-smoking
Pets allowed
Balcony/Terrace
WiFi/Internet
Garden
Contactless check-in/out
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Refugio Urbano Providencia. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Refugio Urbano Providencia pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Refugio Urbano Providencia?
We found 9 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, pets allowed, and balcony/terrace.
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