The Pier Pods- 18-35 Backpacker Hostel

Fun to stay in the harbour with the pod directly looking out onto boats. Comfortable bed, nice bathroom, quiet hostel. Directly opposite ferry terminal to get to Magnetic Island which was great!

I had contacted the property numerous times as they tried to take a payment from an old card. I had rang the property to discuss this and they said they’d send a new payment link through. This did not happen, I tried to call again on the day of the booking but no answer, I left a voicemail but no response to this. I sent messages on Booking and on Goki but again no response. I knew I was going to be late arriving and could not check in online without having paid hence my issue. I also ended up getting stuck in standstill traffic for 4.5 hours due to an accident and so didn’t arrive until 2am - by which point I was both exhausted and worried that I would have nowhere to sleep. Luckily someone let me in, a cleaner at the hostel who was still up and I made my way to the bed that I could see was assigned to me. The next morning, I went to speak to reception and the lady just said yeah I received your messages and charged the new card. There was no apology or empathy for the situation that I had and the stress this caused me where literally the whole time I was stuck in that traffic, I was wondering if I would have anywhere to sleep or if I could get into the building.

The location on the water was beautiful

There was nothing I could fault. I guess if you don’t like walking and don’t have a car then it’s a little way to the supermarket but for that wasn’t an issue

Loved the location right by ferry for Magnetic Island. Great view of the water from the bed and curtain for privacy. Lovely place to stay.

Strip between the bed and window needs to be cleaned as unpleasantly dirty (fingernails, debris etc 🤢)

Great location and view from my pod. Bathrooms were modern and clean. Other guests were nice and respected the 10pm quiet time. kitchen and common areas were modern and comfortable. Outside deck was a nice addition to hangout and enjoy the warm weather.

As I haven't stayed in this type of accommodation before, I emailed the Pier Pods to ask if there were lockers available and if I needed to bring my own lock. I didn't receive a response. The email I received for check in would not send a verification code. I replied to the email a few times explaining this but didn't get a response. I called the contact number once I arrived and they requested I send a pic on my passport. I was then sent the access codes. The floor areas in the pod room was very messy with peoples personal belongings spread all over the floor.