Hotel in Salzburg
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
About this hotel
Comfortable Accommodations
Amenities
Free WiFi/internet
Free Parking
Non-smoking
Pets allowed
Gym
Heating
WiFi/Internet
Laundry services
Family friendly
Accessible by lift
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
Map of Salzburg
Available Rooms
Ratings and reviews
100% verified reviews8 / 10Excellent·Oct 2026
We enjoyed the location as it was within walking distance the old town area. The size of the room and its layout was perfect for us. There really isn't any staff members around but we did accidentally bump into the manager upon arrival and he allowed us to check-in earlier than 3 pm. He was also friendly and knowledgeable about the area.
There are washers/dryers in the basement which is nice but they are also a pain to deal with. You have to get an app which was tough to download and then the cost of the washing/drying was a bit expensive. We had a problem with a washer malfunctioning but were still charged. Please bring back just paying for the washing at the site...it has worked for years.
10 / 10Outstanding·Oct 2026
Spacious rooms, near to public transportation and attractions. Excellent breakfast.
The AC was centralized
10 / 10Outstanding·Oct 2026
Good check in system quiet and clean
No
6 / 10Average·Aug 2026
cleanliness of rooms
2 problems *The refrigerator in our room (a room booked for 4 people) was the smallest we've ever seen in a hotel- tiny, too small, with no freezer. It was a camping fridge! Which was terrible for a 3night stay, with 4 people. We could only fit 1 small bottle of milk (sitting sideways},1 small water bottle & a very small butter container. It was summer. We could not even get 1 water bottle a little cool. *The first problem we encountered was that there are no staff/people present (in person or online) which equated to no customer service. We stayed in many hotels throughout Austria & Germany on this trip and had 'real' responses from all other hotels if needed. We had messaged NUMA Salzburg days in advance advising of our early arrival and inquiring if we were able to check-in early or store our luggage (happy to pay extra). We received an AI response stating if our room was available on the day, the cost and that there were luggage lockers available (great!). We then contacted 24hrs before arrival to ask if early check-in was possible. Same response. We arrived after long travel and tried to contact online again (as no-one is there) we didn't know if we could go to the room or not? We kept at the online conversation but then could see we were being put through to another AI chat & then another AI response. No real answers, just a loop of different responses. So, we carted our luggage to our room thinking maybe the room is ready and they will charge us once they see we have entered earlier (there was no housekeeping to be seen throughout any of the hallways) rooms must be ready??- but we could not access the room (lots of walking, then storing bags in the lockers back down on ground level). Frustrating! No 'real person' customer service, just AI automated answers that don't give you the actual answer. It was a hassle to check-in, not streamlined (which is how I think they are trying to make it).
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Top rated by guests
8.6Excellent
(3,695 Ratings)
"Spacious rooms, near to public transportation and attractions. Excellent breakfast."
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