Hotel in Basque Country
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
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About this hotel
Comfortable Accommodations
Amenities
Business facilities
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Gym
Heating
Wheelchair accessible
Bar
Balcony/Terrace
WiFi/Internet
Shared living spaces
Garden
Accessible Parking
Electric Vehicle Charging Station
Family friendly
Safe
Toilet with grab rails
Accessible by lift
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Basque Country
Available Rooms
Ratings and reviews
100% verified reviews9 / 10Outstanding·Oct 2026
Un hotel estupendo, muy agradable. Habitaciones muy espaciosas y cama muy cómoda.
7 / 10Good·Oct 2026
Muy limpio y muy cómodo, habitaciones amplias muy bien equipadas
Para lo bien que está el hotel la comida del restaurante y el bufet no le hacen justicia
7 / 10Good·Oct 2026
Qualité de la literie
Personnel au bar peu agréable et peu souriant
5 / 10·Oct 2026
Disappointing Suite 315 – Not Worth the Upgrade
Having stayed at this hotel several times before, I was genuinely disappointed with Suite 315.
To be honest, I would hardly call it a suite. It felt more like an ordinary hotel room with an additional sitting area and a sofa. There was no particular charm, character or added comfort to justify calling it a suite.
Unfortunately, the weather was rather cold during our stay, and the air conditioning could not be switched to heating mode. It simply blew air without providing any warmth. The bathroom heater was not working either.
The showerhead was also broken and had been very poorly repaired with silicone. These were just some of the maintenance issues we noticed, along with other details I won’t go into.
Having stayed here on several occasions, I can confidently say that a standard room is just as good, if not a better choice.
I really think more attention should be paid to the general maintenance of the rooms, including the equipment, bathroom fittings and paintwork.
This is a real shame because the hotel has a lot of potential. I would strongly encourage the management to personally inspect the rooms and facilities to see where improvements are needed.
Overall, the hotel is perfectly adequate for a one-night stay, provided everything is working properly. However, Suite 315 certainly did not live up to my expectations, and I would not recommend paying extra for it in its current condition.
I hope the management takes this feedback constructively, as I would genuinely like to see this hotel reach its full potential.
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Top rated by guests
8.7Excellent
(2,101 Ratings)
"Fantastic hotel for an overnight stay. Very friendly staff. Room with all amenities (small fridge, kettle, coffee, tea, hairdryer) and toiletries. Nicely warm on arrival. Easily accessible and safe st..."
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