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1 / 10
$287 hidden cleaning fee
I called within minutes of booking because there was a 287 cleaning charge for 1 night stay. We needed a place for the night because highway 1 was closed due to a fatal accident.
I explained that I did not see the cleaning charge when I booked because it was a fine print. The owner of the property said he couldn't believe that anyone would book without seeing the whole charge for the night.
By the way, yhe font for the daily rate is big amd bold and the cleaning charge is mixed in with taxes and is about 50% smaller on font. Looked like 34 dollars not 340 dollars.
I explained to him that we booked in a rush and were willing to drive 2 hours to get to the property if the rate was a reasonable $334 per night. But once the confirmation came we saw the cleaning fee and the total came out to $678.
I informed him we will not drive over 2 hours to sleep 6 hours to just drive back another 2 hours at the exorbitant rate. It is a hotel/accommodation practice that if someone books in error or changes their mind within 1 to 2 hours, cancellation is honored. this was within minutes.
he said he had no control over Booking.com and that we will just need to call booking.com. from experience, booking.com will simply call the owner to ask for permission to cancel.
Also, he stated he had no way to access booking.com's admin portal to do anything about.
He messaged me to argue and said when he went into his admin portal today and couldn't cancel a same day reservation.
So yesterday, he didn't have access to Booking.com or know anything about an admin portal to do anything. Today, he knew about the portal and had access all along but can't cancel a same day booking because the cancel button was grayed out.
Also, my card was charged 2 times and I received 2 messages stating that the reservation could not be confirmed and would I like to rebook.
Bad experience all around. Either the owner doesn't know what he is doing or he does and is playing games.
{start_header}Spacious Accommodation{end_header}
{start_body}Private Hot Tub Ski In Ski Out Sleeps 9 in Panorama offers a spacious vacation home with four bedrooms and four bathrooms.
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
WiFi/Internet
Hot tub/Jacuzzi
Beach access
Ski in/Ski out
Spa bath
Outdoor Cooking
Family friendly
Tennis court
FAQs
Is parking included with this house?
Parking is not specified as an available amenity at Private Hot Tub Ski In Ski Out Sleeps 9. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
Yes, a swimming pool is available for use at Private Hot Tub Ski In Ski Out Sleeps 9. Enjoy the water!
Is Private Hot Tub Ski In Ski Out Sleeps 9 pet friendly?
Unfortunately, this house is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Private Hot Tub Ski In Ski Out Sleeps 9?
We found 13 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this house rental
{start_header}Spacious Accommodation{end_header}
{start_body}Private Hot Tub Ski In Ski Out Sleeps 9 in Panorama offers a spacious vacation home with four bedrooms and four bathrooms.
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of British Columbia
About this house rental
{start_header}Spacious Accommodation{end_header}
{start_body}Private Hot Tub Ski In Ski Out Sleeps 9 in Panorama offers a spacious vacation home with four bedrooms and four bathrooms.
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
WiFi/Internet
Hot tub/Jacuzzi
Beach access
Ski in/Ski out
Spa bath
Outdoor Cooking
Family friendly
Tennis court
FAQs
Is parking included with this house?
Parking is not specified as an available amenity at Private Hot Tub Ski In Ski Out Sleeps 9. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
Yes, a swimming pool is available for use at Private Hot Tub Ski In Ski Out Sleeps 9. Enjoy the water!
Is Private Hot Tub Ski In Ski Out Sleeps 9 pet friendly?
Unfortunately, this house is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Private Hot Tub Ski In Ski Out Sleeps 9?
We found 13 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
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