Krystal Grand Cancun All Inclusive

Everything food breakfast people was nice. Everything was good. I recommended to others.

Good hotel just a little outdated

The views were stunning and the beach was beautiful. We spent most of our days on the beach. The food at all of the restaurants was delicious. We did not go to the buffet much but they seemed to have good variety there. Definitely reserve a night to go for Hibachi! The beach service was fantastic. We do wish ice cream was served longer at the small snack place. The air fresheners in the lobby were a bit strong for us, but those would be our only complaints. We want to come back again someday!

Our stay here was decent. The rooms were beautiful and most of the staff were kind. However, the communication between staff and ourselves was poor. When we would ask questions about the resort/amenities, different staff would give different answers. On the first day, we were told by the staff member checking us in that since we were Altitude (priority) guests, we didn’t need to make reservations for a specific resort restaurant. However, when we tried to visit this restaurant, we were told it was reservation only - and that formal dress pants and shoes were required for the men. It would have been nice to have this mentioned upon booking, as we didn’t think my husband would need to pack formal dress clothes for a 6 day resort stay on the beach. Were were also told at check-in that restaurants opened at 6am, but found out later that it was actually at 7am - this made getting breakfast before our early morning flight impossible. We were also a bit frustrated by some of the resort rules - all pools closed at 8pm, dinner was never available until at least 6pm, various restaurants were inexplicably closed on certain days with no warning, bars didn’t open until 11am, some bars closed at 4pm, while others remained open until 11pm but had no blenders available for frozen drinks. Lastly, the view was excellent, but the section of beach this resort has access to leaves much to be desired. There is a constant fishy smell and insurmountable amounts of weeds/garbage washing up.