Hotel in Xian
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
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About this hotel
Along with 5 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a sauna are onsite.
Grand Hyatt Xi An offers 380 air-conditioned accommodations with DVD players and minibars. LCD televisions come with satellite channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.
Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.
Grand Hyatt Xi An offers 380 air-conditioned accommodations with DVD players and minibars. LCD televisions come with satellite channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.
This Xi'an hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.
Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.
Amenities
Non-smoking
Map of Xian
Available Rooms
Ratings and reviews
8 / 10Excellent·Jul 2026
I had high expectations for the Grand Hyatt Xi'an, but unfortunately our stay did not live up to its five-star reputation.
The hotel itself is beautiful and impressive in size, but that's where the "grand" experience ended for us. We booked two rooms, and the air conditioning in one of them did not work. We reported the problem, but it was never fixed during our stay.
Our late-night check-in was disappointing. The front desk agent did not explain the hotel amenities, breakfast, or lounge access, and did not tell us about the security deposit. Instead, my credit card was charged for the full amount of both rooms again, even though the stay had already been prepaid, creating unnecessary confusion.
The Executive Lounge was also underwhelming, with a very limited food and beverage selection that did not meet the standards I expect from a Grand Hyatt.
For a luxury hotel, service should be exceptional, but it simply wasn't. While the building is attractive and the rooms are spacious, the overall guest experience did not justify the price or the five-star rating. There are better values in Xi'an, and based on our experience, I would choose another hotel on my next visit.
10 / 10Outstanding·May 2025
We stayed for 2 nights at the Grand Hyatt Xi'An in a Grand Club King Room. We went to Xi'An mainly to see the Terracotta Warriors. For us, we found this hotel was isolated from the main part of the town of Xi'An. We needed to take a taxi to get into the town centre. Apart from that, the room, the staff and the food were all at standard of what we would expect from the Grand Hyatt group. For us, the location wasn't the best.
10 / 10Outstanding·Oct 2024
The food option is a great value for money. The staff were all helpful and friendly. The rooms were clean. My stay was just too short but will definitely recommend
5 / 10·Jul 2026
The staffs are very kind.
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Top rated by guests
9.4Outstanding
(97 Ratings)
"We stayed for 2 nights at the Grand Hyatt Xi'An in a Grand Club King Room. We went to Xi'An mainly to see the Terracotta Warriors. For us, we found this hotel was isolated from the main part of the to..."
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