Ledges Hotel

The hotel, a beautifully restored historic glass-making factory, is full of charm and character. Learning about its history made the experience even more special. The peaceful sound of the waterfalls, accompanied by birds singing, created a relaxing atmosphere, and the outdoor dining area overlooking the falls was simply beautiful. My husband especially enjoyed the main gathering area, where we played games, had cocktails, and enjoyed our morning coffee. It was a welcoming space to unwind. There are a few opportunities for improvement. The carpeting throughout the hotel did not appear as clean as the rest of the property. I also believe hotel guests should be asked at check-in if they would like reservations at the restaurant. Thankfully, Brittany at the front desk went above and beyond to secure us a reservation after we were initially told none were available. Her exceptional customer service made a lasting impression. On our second evening, we spent time playing cards in the main lounge. Although several servers walked by, no one offered food or drinks, and we had to find a server ourselves. This felt like a missed opportunity to provide attentive hospitality while increasing food and beverage sales. Overall, we thoroughly enjoyed our stay. The property's history, beautiful setting, and Brittany's outstanding service made it a wonderful experience. With a few improvements, this hotel could be exceptional.

Everything was great, especially the young blonde front desk agent when we checked in. Super friendly, informative, and efficient. However, the next morning when we came back from breakfast, a new older front desk agent with glasses was there and she had a giant unleashed pitbull with her, and it was blocking the front door when we opened, it the pitbull would not move. The front desk agent was not necessarily concerned about it, and kind of got irritated when I commented that it was ridiculous that an Unleashed pitbull was blocking the front door of a hotel. Her excuse was that her electricity was out and she had to bring her dog to work. I’m sorry, but that’s ridiculous and the dogs should’ve been chained up. Come on. It’s a pitbull. My son opened the front door of the hotel and was greeted by an unwavering giant pitbull.

VERY SATISFIED

The staff were great. The room was very quiet and comfortable. Beautiful setting