Balboa Bay Resort

The room was clean and we had a great view of the bay. If you're not a member you cannot swim in their waterfront pool so be aware. The guest pool is nice but the service staff are not prompt on getting and taking orders. However, the young man who checked us into the pool was 5 star. Give that man a raise! Spa was overpriced for what you get. $220 for 50 min massage seems absurd. Spa is slow to respond by email so be sure to call. The mattress in our hotel room slid all over the place (it was literally sitting on a plastic base) and there was no microwave to heat up our coffee or room service. The room also got too warm one evening even with thermostat set to 67. One of the employees told us we'd see fireworks from our room for the 4th of July. We saw ZERO yet they were all going off around us. 😂 It's a lovely resort but we will likely try a different one when we return next time. We had a far better hotel experience the first part of our trip in San Diego at Pacific Terrace right on the beach with a waterfront pool and amazing poolside cafe and paid half the price.

Everyone greets you with a smile; rooms are comfortable and clean, view is spectacular! Can't wait to go again😊

It was a very busy Saturday. We drove up to the registration/valet area and I got out to go register, my husband stayed in the car. The first person I encountered was dressed in hotel attire and since I knew the lobby was under construction I asked her where the lobby was. She pointed to the restaurant and said I think it's through there. So she sent me on a wild goose chase until I was rescued by the nicest, sweetest man named Ted. Come to find out he was the concierge. He was so helpful, he walked me over to the lobby. We checked in and later came back down to the lobby and ran into Ted again. And again he was most helpful. He gave us names to restaurants in the area and ideas of what to do during our stay. The second night we went to the hotel restaurant after a day of fun and had a drink at the bar. We gave our name to the hostess and she said she would call us in 20 minutes for dinner. After about 30 minutes she comes over to us at the bar and told us it will now be an additional 40 min before she could seat us. We were very much under the impression someone more important must have come in and she seated them instead. Never went back to eat there after that.

Had a great stay beautiful views, amazing service. My favorite was the extra touches the complimentary bottle of wine upon arrival and the beach kits they put together for you! Would definitely recommend and stay again.