Holiday Inn Basingstoke by IHG

same as always, clean, quiet and wonderful AC!

We had an issue with the shower head hose, but asked for maintenance to sort it. Which they did promptly which was very nice. The ac didnt work our entire 5 day stay, which was very unfortunate, as it was incredibly hot. We did not eat at the property, can not review that aspect. Their were little cleaning things that could be attended to, such as someone hung banners in our room, and they could have been taken down entirely instead of leaving staples and buts of paper on the walls. The bin bags for the garbage cans are very small, and you cant out much in them before the bin bag falls inside. The tip outside was over flowing, with many pallets laying about. Which was unfortunate. But what can you do when you get a large delivery. Still a nice friendly place to stay.

Overall excellent service but slightly let down by a lack of staff during the afternoon and evenings over a weekend. Limited menu for the restaurant. Superb breakfast service. Very comfortable and well equipped rooms.

Nice upgraded room but needs a bigger bed. Staff at breakfast were very slow and often nowhere to be seen. Poached eggs took 15 mins and were hard on arrival. Nice hotel, good location, plenty parking. Just needs more attention by breakfast staff!