Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Location
Reviews
10 / 10
Great stay
Clean & great communication
There was a lot of outside noise & work & a bit of travel to each station
1 / 10
Yip the above says it all
Hmm best looking at the next part
Subject: URGENT Formal Complaint & Request for FULL REFUND – Booking Reference: [Insert Number]
To: Booking.com Customer Support / Property Host
Date: 20 July 2026
I am writing to formally report the completely unacceptable, unhygienic, and misrepresented condition of the accommodation at [Property Name/Address], for my stay [check-in to check-out dates], and to demand full monetary compensation.
We booked this property via Booking.com at premium London rates, travelling as a party of 5 including a 5-year-old child. What we encountered was unfit for habitation, unsafe, and bore absolutely no resemblance to the listing we saw on your platform. It is clear this is not an isolated oversight, but long-term neglect that was deliberately concealed from guests.
Full list of critical issues & impact:
• Severe health & hygiene risks: Used sanitary towels were left in the cupboard under the bathroom sink. Windows and floors were thick with grime. No toilet brush was provided—an essential basic hygiene requirement.
• Extensive disrepair & known defects: Peeling/chipped flooring, crumbling skirting boards, and large areas of torn, dirty wallpaper throughout. Multiple blinds damaged or torn; one dismantled and left lying on the floor—with its mounting bracket stored on a shelf, proving the host was fully aware of the fault but did nothing to fix it.
• Sleep deprivation & unnecessary distress: Because that blind was broken and lying on the floor, we were awakened at 5:00 AM by direct sunlight beating into the room. This caused total disruption to our rest, which was especially difficult and upsetting for our young child.
5 / 10
Nice flat that has potential to be a lovely stay but cleaning and things broken were big let down
Property was in nice location and has potential to be a lovely accommodation but few issues
Toilet didn’t work , they came to fix it once but never replied second time it broke
Property was not clean, used period pads left under the sink
Lots of things broken like blinds hanging off
3 / 10
Not worth it.
Location. Beds were comfortable.
The bedroom blind fell off on my head when I tried to close it with chunks of plaster - host not bothered. Other bedroom had no blind so lights shone in all night. Finishing poor. Not very clean. Toilet broke and left water running and some kind of rubble in toilet bowl. Kitchen not clean - would not have used anything in it. Grubby bathroom. Shower cold. Host seemed not super bothered. Not clear on parking options until we asked then too late to get a permit. Still don’t know now how we could have got one. Wouldn’t recommend. Not enough plugs and all looked a bit dodgy.
There was a lot of outside noise & work & a bit of travel to each station
8 / 10Excellent·Apr 2026
It was well managed and clean, hot water available all the time. The host explained check in and check out in detail so no issues that way. Ample space for 6 people, all appliances were functional
Location would have been great if it weren’t for construction works in the area that delayed all taxis and resulted in a long walk to bus stops
Fire alarm was covered with a bag still as shown in previous pictures, apartment was on second floor without lift and carpet on the stairs was slippery
8 / 10Excellent·Feb 2026
molto carino e pulito
la posizione molto lontana da tutto anche dalla metro
5 / 10·Jul 2026
Property was in nice location and has potential to be a lovely accommodation but few issues
Toilet didn’t work , they came to fix it once but never replied second time it broke
Property was not clean, used period pads left under the sink
Lots of things broken like blinds hanging off
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at 5C- Stylish Urban Retreat - Spacious 2 Bed Flat. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is 5C- Stylish Urban Retreat - Spacious 2 Bed Flat pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at 5C- Stylish Urban Retreat - Spacious 2 Bed Flat?
We found 10 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, pets allowed, and wifi/internet.
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Non-smoking
Pets allowed
WiFi/Internet
Laundry services
Family friendly
Contactless check-in/out
Fire extinguisher
Cleaning products
Map of London Borough of Ealing
Ratings and reviews
5.9 / 10
(71 Ratings)
100% verified reviews
10 / 10Outstanding·Jul 2026
Clean & great communication
There was a lot of outside noise & work & a bit of travel to each station
8 / 10Excellent·Apr 2026
It was well managed and clean, hot water available all the time. The host explained check in and check out in detail so no issues that way. Ample space for 6 people, all appliances were functional
Location would have been great if it weren’t for construction works in the area that delayed all taxis and resulted in a long walk to bus stops
Fire alarm was covered with a bag still as shown in previous pictures, apartment was on second floor without lift and carpet on the stairs was slippery
8 / 10Excellent·Feb 2026
molto carino e pulito
la posizione molto lontana da tutto anche dalla metro
5 / 10·Jul 2026
Property was in nice location and has potential to be a lovely accommodation but few issues
Toilet didn’t work , they came to fix it once but never replied second time it broke
Property was not clean, used period pads left under the sink
Lots of things broken like blinds hanging off
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of London Borough of Ealing
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Non-smoking
Pets allowed
WiFi/Internet
Laundry services
Family friendly
Contactless check-in/out
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at 5C- Stylish Urban Retreat - Spacious 2 Bed Flat. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is 5C- Stylish Urban Retreat - Spacious 2 Bed Flat pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at 5C- Stylish Urban Retreat - Spacious 2 Bed Flat?
We found 10 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, pets allowed, and wifi/internet.
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