Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
Location
Reviews
2 / 10
VERY BAD EXPERIENCE AND EXTREMELY POOR SERVICE... CHARLES HOPE IS SIMPLY HOPELESS!!!
Location was good incl. being on 28th floor with beautiful view on the Mersey River
Interior of apartment was well-designed and could have been really good if no major issues such as no hot water during 4 days, temperature of 27°C with no A/C, no repair of the dishwasher although we stayed there for 10 days, etc. (and these are only the major issues we faced) would have happened or would have at least been solved.
Only good surprise was the unexpected cleaning service after 7 nights!
Showing consideration to the clients, especially for a stay of 10 nights, would probably help meet the customer's expectations. Here are the main problems we encountered:
- No hot water when we checked in and it was repaired only after 4 nights!!
- One evening, the only badge/key we had didn’t work and therefore didn't allow us to enter the apartment for 1 hour or so when after several phone calls the building's concierge finally opened it with a master key/badge!!
- Dishwasher didn't work and wasn't repaired in spite of our numerous phone calls... thus we ended up with having to wash our dishes manually and during our entire stay (10 days)!
- Even late August the temperature in the apartment was 27°C when we came back in the late afternoon or evening... this was due to floor-to-ceiling windows... which is ok if there would be air conditioning or at least the windows could fully open rather than only be left ajar... unfortunately this was not the case and we had to spend 10 nights in the heat with only one small fan (we asked for additional fan for the second bedroom but never got it!!).
- Several crockery items were not enough (in particular we had only 3 glasses for 4 persons) and some cooking utensils were not compatible with the cooking hob... no more comment as this can be very easily avoided!!
- Every time we phoned to the customer service I had to explain the full stories to the team member again... it seems that they didn't keep track of my previous requests and conversations.
I could add quite a few other relatively minor issues but don't want to make it even longer... so, all in all, this experience of a luxury serviced apartment (as it was displayed in the lobby) was one of our worst experiences!!!
6 / 10
Was fine, frustrating to have to reach out for instructions for entry and there being no running water.
Great location, good nearby facilities
Entry instructions weren’t clear enough, need to be if you’re a self check in property
No running water on arrival
Not enough towels for each person staying - 2 large and 2 small for 3 people…
WiFi codes didn’t work, given network wasn’t visible and instructions in apartment didn’t work
8 / 10
Highly recommend these apartments for good value, clean, comfy rooms and lovely en suites.
The apartment was clean and spacious and the bedrooms had comfy beds and lovely en suites. The AI agent on WhatsApp was responsive and helpful.
The windows didn't shut properly and the bedroom doors were without latches which mean they banged a little from the breeze from the windows. The directions were a little vague - should say it's in the Lexington building.
3 / 10
All fur coat and no knickers.
Excellent views, really cute room and comfy bed.
Air conditioning? None of it, sweltering heat and no way to cool down. The thermostat was stuck at 29°, windows wouldn’t open more than a crack, the bins had not been emptied and there were stains left on the towels from past guests.
The apartment was clean and spacious and the bedrooms had comfy beds and lovely en suites. The AI agent on WhatsApp was responsive and helpful.
The windows didn't shut properly and the bedroom doors were without latches which mean they banged a little from the breeze from the windows. The directions were a little vague - should say it's in the Lexington building.
8 / 10Excellent·Sep 2026
Comfortable beds, well equipped kitchen area.
Slippery shower tray and water disconnected on 2 occasions. Entry fob was not available on arrival as advised. Entry system not user friendly, had to telephone for assistance only to be told fob was with Housekeeping.
9 / 10Outstanding·Sep 2026
Apartment was stunning, beautifully furnished with designer furniture. Views amazing and location was great for us
We weren’t sent the codes to access the apartment keys from the key nest and it was difficult to speak to the online support
6 / 10Average·Oct 2026
Great location, good nearby facilities
Entry instructions weren’t clear enough, need to be if you’re a self check in property
No running water on arrival
Not enough towels for each person staying - 2 large and 2 small for 3 people…
WiFi codes didn’t work, given network wasn’t visible and instructions in apartment didn’t work
Parking is not specified as an available amenity at Charles Hope Liverpool. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Charles Hope Liverpool pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Charles Hope Liverpool?
We found 10 amenities for this rental. This includes free wifi/internet, non-smoking, pets allowed, gym, and heating.
"Ideal location for exploring the docks, the sights and the city with amazing views across the busy estuary which was interesting in itself. Very comfortable modern and spacious apartment with identica..."
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
About this apartment rental
Modern Amenities
Amenities
Free WiFi/internet
Non-smoking
Pets allowed
Gym
Heating
WiFi/Internet
Family friendly
Accessible by lift
Contactless check-in/out
Fire alarm
Map of Liverpool
Ratings and reviews
8.1 / 10
Excellent(418 Ratings)
100% verified reviews
8 / 10Excellent·Oct 2026
The apartment was clean and spacious and the bedrooms had comfy beds and lovely en suites. The AI agent on WhatsApp was responsive and helpful.
The windows didn't shut properly and the bedroom doors were without latches which mean they banged a little from the breeze from the windows. The directions were a little vague - should say it's in the Lexington building.
8 / 10Excellent·Sep 2026
Comfortable beds, well equipped kitchen area.
Slippery shower tray and water disconnected on 2 occasions. Entry fob was not available on arrival as advised. Entry system not user friendly, had to telephone for assistance only to be told fob was with Housekeeping.
9 / 10Outstanding·Sep 2026
Apartment was stunning, beautifully furnished with designer furniture. Views amazing and location was great for us
We weren’t sent the codes to access the apartment keys from the key nest and it was difficult to speak to the online support
6 / 10Average·Oct 2026
Great location, good nearby facilities
Entry instructions weren’t clear enough, need to be if you’re a self check in property
No running water on arrival
Not enough towels for each person staying - 2 large and 2 small for 3 people…
WiFi codes didn’t work, given network wasn’t visible and instructions in apartment didn’t work
$$$$
Top rated by guests
8.1Excellent
(418 Ratings)
"Ideal location for exploring the docks, the sights and the city with amazing views across the busy estuary which was interesting in itself. Very comfortable modern and spacious apartment with identica..."
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
Map of Liverpool
About this apartment rental
Modern Amenities
Amenities
Free WiFi/internet
Non-smoking
Pets allowed
Gym
Heating
WiFi/Internet
Family friendly
Accessible by lift
Contactless check-in/out
Fire alarm
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Charles Hope Liverpool. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Charles Hope Liverpool pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Charles Hope Liverpool?
We found 10 amenities for this rental. This includes free wifi/internet, non-smoking, pets allowed, gym, and heating.
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