Rosewood Schloss Fuschl

Everything

Nothing

Die Lage des Hotels ist unschlagbar. Service und Frühstück erstklassig. Wie in allen 5-Sterne-Hotels sind die Preise für Minibar sowie Getränke im Hotel überteuert.

The view, the location, the room, the food, the staff. All of it

Hot water didn’t work at one point and slow maintenance response time

Beautiful location by the lake. Property is renovated with new furniture, so feels modern and fresh. Welcoming staff at the restaurant. Good food. Room was well furnished but low celings and really small bathroom (tiny) was a bit disappointing for such a room category/price. Fischerei next to the hotel sells amazing smoked fish.

We had an experience booked. Due to unstable weather conditions we were suggested to wait for a 5AM morning call confirming it or cancelling. I woke up at 5AM, but no one called ever. It was my birthday. No note, letter, email, call with information, regrets or congratulations from any memeber of the staff.Moreover at the day of my birthday we were leaving for breakfast at 9:30 and at 9:28 housekeeping lady knocked and we greeted her saying that we will be out in two minutes. We left the room till 15:00. When we came back - room was not cleaned and there was housekeeping cart. When we said that we would like to stay in the room for a break before lunch - she said that she is leaving her shift in 30 minutes, so if we do not leave - she will not clean the room. So we left. No candy, chocolate, fruit, note in the room mentioning by birthday (lake view suite 1400 euro/night). When we were checking out - receptionist was very absent and did not ask about our stay, did not thank us for coming, was very cold, isolated and put 1300 euro cancelled experience in the bill. I informed her that strange thing happened and i got a link form the Schloss restaurant to pay for a reservation. I processed it automatically (138 euros) and only after paying realized we had no reservation at that restaurant for indicated date. At the check out I informed the receptionist about it asking if we can find out what was it and how we can resolve it - she did not express any willingness to resolve and even look at it and asked me to write an email about it. No one ever replied by now (6 days past). That was the most terrible birthday experience in my life. I paid in total almost 5 000 euros for 2 days and was disappointed to large extent. By the way parking fee is 35 euros/day (it's not city) and no one informed us about it. Never will be back. It could be nice place to go taking into consideration we live in Vienna.