Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Location
Reviews
1 / 10
Really disappointing and refund still not received
I don’t usually write negative reviews so I’m sad it’s coming to this, but this experience has completely broken my trust with booking.com and due to lack of resolution this far I’m seeing no other option than to post publicly.
On arrival, the property looked lovely and as we expected at first sight (very steep, narrow, winding stairs in to get in, but we were anticipating this). However, we quickly realised we had no access to hot water or heating. Our host was made aware and communication was good with them then discovering the next day the boiler had completely broken and would not be able to be fixed during our stay. We were offered a partial refund which we accepted. The 4 days we stayed at the apartment we were cold and uncomfortable - we are 4 women with long hair and unable to shower or wash our hair during our stay (Barcelona was raining and cold the days we were there) and to be completely honest the ruined our stay, but offer of partial refund eased the short term discomfort somewhat. It is now over 2 months later and I have yet to receive the agreed refund/ compensation amount. I have had three, hour-long phone calls with booking.com agents, all agreeing this would be resolved soon (being told ‘expect refund in 7-12 working days’ on every call), sent evidence of the agreed refund emails more times than I can possibly count back and forth to online customer service agents who clearly have no access to the records of conversations on my account, and have asked this complaint be escalated upwards of ten times. All I would like is the small refund promised to me to be processed. It should not take me having to spend hours of my own time doing admin to try and get closure on this. The refund was agreed on 4th May 2026. It is now 8th July 2026 and this is still not sorted. Please escalate this with urgency so I can forget about the whole thing. Thank you.
10 / 10
Great stay
Excellent location.
Roof terrace was great.
Spiral staircase to the property was a bit of a challenge but kept us fit!
9 / 10
Great spot in the best neighborhood of Barcelona
We thoroughly enjoyed our stay highlighted by the rooftop patio and central location in El Born. Kitchen had all we needed. We had fun with the stairs, yes it is very steep and 70+ of them so you better be fit.
Beds and the creaking portion of the floor.
7 / 10
Apartment on the sixth floor without an elevator in a central location in Barcelona.
The apartment was centrally located. The apartment was clean and tidy. The apartment was on the sixth floor without an elevator!
We didn't like the fact that we were surprised when we arrived at the apartment that it was on the sixth floor without an elevator with spiral stairs to it. We didn't like that in order to get to the roof you have to use a ladder. In our opinion, BOOKING should check the way it advertises its apartments.
In a case like this, BOOKING should emphasize in big red letters that the apartment is located on a high floor - the sixth floor, and there is no elevator to the apartment. We were very disappointed that we had to carry our luggage up to this floor.
Excellent location.
Roof terrace was great.
Spiral staircase to the property was a bit of a challenge but kept us fit!
9 / 10Outstanding·Mar 2026
We thoroughly enjoyed our stay highlighted by the rooftop patio and central location in El Born. Kitchen had all we needed. We had fun with the stairs, yes it is very steep and 70+ of them so you better be fit.
Beds and the creaking portion of the floor.
8 / 10Excellent·Feb 2026
La zona oberta de cuina i menjador
Escales (si vas amb maleta gran crec que es impossible pujar). El llit no em va resultar comode.
10 / 10Outstanding·Feb 2026
La terraza es maravillosa, el apartamento acogedor y muy bien conectado
La dificultad para acceder a él. Hay unas escaleras muy angostas
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Canela Homes BARCELONA BORN. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Canela Homes BARCELONA BORN pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Canela Homes BARCELONA BORN?
We found 8 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, heating, and balcony/terrace.
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this apartment rental
Prime City Center Location
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Heating
Balcony/Terrace
WiFi/Internet
Fire alarm
Cleaning products
Map of Barcelona
Ratings and reviews
7.2 / 10
Good(21 Ratings)
100% verified reviews
10 / 10Outstanding·Apr 2026
Excellent location.
Roof terrace was great.
Spiral staircase to the property was a bit of a challenge but kept us fit!
9 / 10Outstanding·Mar 2026
We thoroughly enjoyed our stay highlighted by the rooftop patio and central location in El Born. Kitchen had all we needed. We had fun with the stairs, yes it is very steep and 70+ of them so you better be fit.
Beds and the creaking portion of the floor.
8 / 10Excellent·Feb 2026
La zona oberta de cuina i menjador
Escales (si vas amb maleta gran crec que es impossible pujar). El llit no em va resultar comode.
10 / 10Outstanding·Feb 2026
La terraza es maravillosa, el apartamento acogedor y muy bien conectado
La dificultad para acceder a él. Hay unas escaleras muy angostas
$$$$
7.2Good
(21 Ratings)
"Excellent location.
Roof terrace was great.
Spiral staircase to the property was a bit of a challenge but kept us fit!"
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Barcelona
About this apartment rental
Prime City Center Location
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Heating
Balcony/Terrace
WiFi/Internet
Fire alarm
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Canela Homes BARCELONA BORN. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Canela Homes BARCELONA BORN pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Canela Homes BARCELONA BORN?
We found 8 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, heating, and balcony/terrace.
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