Guests love it hereGuests give this property a top rating
Well priced for this locationPriced under area average
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Location
Reviews
2 / 10
Insatisfação com a estadia e solicitação de compensação
Aire acondicionado
Prezados, boa tarde.
Gostaria de registrar nossa insatisfação com a experiência durante nossa estadia.
Escolhemos esta hospedagem com a expectativa de encontrar conforto, organização e um atendimento à altura do serviço oferecido. Infelizmente, nossa experiência foi marcada por uma série de situações que ficaram muito abaixo do esperado.
Gostaria de destacar alguns pontos:
1. Atraso no check-in: Embora o horário de entrada já seja às 16h, mais tarde do que o habitual em muitas hospedagens, chegamos às 18h e, mesmo assim, tivemos que aguardar até as 18h30, pois a limpeza do apartamento ainda não havia sido concluída.
2. Problemas de manutenção: A iluminação dentro do box do banheiro não estava funcionando.
3. Dificuldade de acesso ao mercadinho: Mesmo após baixar o aplicativo indicado, o processo de compra se mostrou extremamente complicado, impossibilitando a utilização adequada do serviço.
4. Ausência de itens básicos: Não havia papel higiênico disponível no apartamento no momento da nossa chegada.
5. Interrupção do Wi-Fi: O serviço de internet deixou de funcionar durante o dia e, até o momento, não foi restabelecido. O mais preocupante é que não recebemos nenhuma informação, previsão de solução ou satisfação sobre o ocorrido.
6. Atendimento da recepção: Infelizmente, a postura da equipe transmitiu uma sensação de descaso e pouca preocupação em solucionar os problemas apresentados.
7. Falta de cuidados básicos: A lixeira da varanda estava sem saco de lixo, reforçando a percepção de falta de atenção na preparação do apartamento.
Entendemos que imprevistos podem acontecer em qualquer hospedagem. No entanto, quando tantos problemas ocorrem durante uma mesma estadia, deixam de ser situações isoladas e passam a comprometer significativamente a experiência do hóspede.
Mais do que os problemas em si, o que nos decepcionou foi a falta de atenção, comunicação e iniciativa para solucioná-los.
Parking is not specified as an available amenity at Wehome - Vila Mariana - Domy. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Wehome - Vila Mariana - Domy. Enjoy the water!
Is Wehome - Vila Mariana - Domy pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Wehome - Vila Mariana - Domy?
We found 9 amenities for this rental. This includes free wifi/internet, pool, non-smoking, gym, and balcony/terrace.
Guests love it hereGuests give this property a top rating
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of Sao Paulo City
About this apartment rental
Comfortable Living Space
Amenities
Free WiFi/internet
Pool
Non-smoking
Gym
Balcony/Terrace
WiFi/Internet
Garden
Laundry services
Accessible by lift
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Wehome - Vila Mariana - Domy. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Wehome - Vila Mariana - Domy. Enjoy the water!
Is Wehome - Vila Mariana - Domy pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Wehome - Vila Mariana - Domy?
We found 9 amenities for this rental. This includes free wifi/internet, pool, non-smoking, gym, and balcony/terrace.
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