Great for petsBring all your friends and family, even the furry ones
Great price for your budgetOne of the lowest cost properties in the area
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Location
Reviews
1 / 10
I’m Trying To Save You Money. DO NOT GO HERE! GO TO ‘THE TRAVLER’S HOSTEL’ NEXT DOOR
Look, anybody giving this place good reviews are lying and are friends of the house and are benefiting from a place that I cleaned.
The people here have no customer service experience. I am reading recent reviews that this place is ‘Exceptional’ but the oven does not work, the refrigerator does not work, the washing machine does not work. Like seriously? The lady that handles check-in is spiteful. You are not staying an apartment here. It’s an guest house and these people do view you as a guest. Just money and someone to disrespect. The brothers here are rude and sensitive and Alfredo likes to talk very close to you, in your face with bad breath. Along with that, it’s bugs here and they are overcharging you for a stay that these people do not pay and will never pay for and laugh while taking your money. Whom ever is leaving good reviews, stop lying for these people rating on Booking.com and because their grandmother stays here. The review you see from Spain is from the lady that owns this place. When she stayed here, she living in the front of the house upstairs. This place isn’t even clean. This is crazy
1 / 10
Bad.
Nothing at all.
Staying here made my entire trip in Otavalo a waste of money
1 / 10
Please, Do Not Go Here.
I liked nothing here. Yes, this is my second review. I will make it my last.
I went to two different hostals, listings on Booking.com that are less than 10 mins. away from this place, that have legit ratings and reviews, it’s like night and day compared to this place. When you think about that expression, night and day isn’t a bad thing so where I’m coming from is, this place is horrible and unprofessional. In late June, the water was off in the city for four days. They did nothing, took care for themselves and told me to leave when I wrote a bad review while staying there, arguing that it was nothing they could do. However, I went to two different properties after leaving this place, that are 5-star, high rated, greatly reviewed places and they had water during that time. So that let’s me know, these people have no hospitality experience nor problem solving skills. Don’t go here if you want to enjoy yourself. Save your money. These people take life as nothing. This is not a business at all. Just a way to generate income and you’re being overcharged here, for nothing. They do not clean. Anything is broken. They do not care.
1 / 10
Do Not Stay Here or at Tourist House Suites Otavalo
Nothing at all. I would like to
mention these people are overcharging tourists here and this place like their other location ‘Tourist House Suites Otavalo’ has false ratings and reviews maybe from people how do not care or only stay one night who cannot care enough to write a honest review. If you pay $20 to $46 a night here next year, you are definitely getting robbed because the average stay in Otavalo is less than $15 a night with way more service than these people provide
Mold, mildew on the roof when you enter the door and in the bathroom. Dirt and dust under the bed and furniture. The sheets were not cleaned, the living room, the bathroom, the kitchen, was not cleaned at all. The oven does not work, the refrigerator does not work, the WIFI modem was old, had to be replaced, the washing machine is old and breaks, also the place was infested with insects. I had to clean the place and solve all these problems here by myself while the young lady that checks you in shows up late for any inquiry, mis-books stays and reservations, thinking she is doing a job with no staff here and also, your living with a elder as a grandmother that asks you to do her errands because this is not an apartment. It’s a guest house. The water was off through the city of Otavalo early July and these people offered no solutions. Instead, it was ‘I do not know’, ‘I can’t do anything’ , and ‘It’s nothing we can do’ while they left me at the house without water, turning the value on and off based off the elder’s needs and leaving to another place that had water. Once I became frustrated over a month of problems, I left a review and Alfredo, his brother, and the young lady that checks you in all mentioned I needed to leave lying and thinking they did all they could when they did not, telling me how I should behave, saying I’m disrespectful but Alfredo waves his finger in my face lying like a child that can’t wake up in the morning to a brother that does nothing for this ‘business’ per say through the young lady that checks you in that does not have any hospitality skills because she shows up late and does not respond but reaches out to you about things that are not important and after reading a bad review that hurts her feelings. Mind you, the owners live in Spain and have left there mom and family in a very disheartening state. Also, this place is linked to ‘Tourist House Suites Otavalo’ to where you are getting charged $20 to $46 a night! Cash only payment!
Es acogedor, tiene su cocina, baño y ducha.
Muy completo a pesar de que es pequeño.
10 / 10Outstanding·May 2026
Spacious, open-plan apartment with 4 beds and a washing machine and yard outside to hang clothes. The owner was helpful and attentive, and lives next door. The apartment is at the back so you can hardly hear street noise. The kitchen has a large stove with the necessary cooking utensils, table and chairs. Strong, reliable WiFi and comfortable beds, some softer than others. An excellent price, and a great, hot shower The supermarket Aki takes about 5 minutes to walk there and has everything you need. The centre is within 20 minutes walk or a $1.25 taxi. Plaza de Ponchos is great for buying alpaca zipups, sweaters, scarves and other indigenous items.
The dogs nearby bark a bit, but not for long except between 5-7 PM, although I was often out then, and barking dogs isn't uncommon in Latin America! So not the owner's fault, and apart from that, it's quiet.
10 / 10Outstanding·Feb 2026
El apartamento es muy grande y espacioso, con acceso al patio. Alfredo nos recibió super bien y estaba dispuesto a ayudarnos con todo.
10 / 10Outstanding·Dec 2025
Muy lindo el espacio y tal como anunciado, la relación precio/calidad está muy buena. Les recomendo.
Tuve problema en localizarlo pero el personal fue muy amable y me ayudó a llegar a la ubicación correcta, así que al final todo salió perfecto.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Tourist house 1. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Tourist house 1 pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Tourist house 1?
We found 7 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, pets allowed, and balcony/terrace.
"Spacious, open-plan apartment with 4 beds and a washing machine and yard outside to hang clothes. The owner was helpful and attentive, and lives next door. The apartment is at the back so you can hard..."
Great for petsBring all your friends and family, even the furry ones
Great price for your budgetOne of the lowest cost properties in the area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this apartment rental
Comfortable Accommodations
Amenities
Free WiFi/internet
Free Parking
Non-smoking
Pets allowed
Balcony/Terrace
WiFi/Internet
Cleaning products
Map of Otavalo
Ratings and reviews
7.1 / 10
Good(56 Ratings)
100% verified reviews
10 / 10Outstanding·Sep 2026
Es acogedor, tiene su cocina, baño y ducha.
Muy completo a pesar de que es pequeño.
10 / 10Outstanding·May 2026
Spacious, open-plan apartment with 4 beds and a washing machine and yard outside to hang clothes. The owner was helpful and attentive, and lives next door. The apartment is at the back so you can hardly hear street noise. The kitchen has a large stove with the necessary cooking utensils, table and chairs. Strong, reliable WiFi and comfortable beds, some softer than others. An excellent price, and a great, hot shower The supermarket Aki takes about 5 minutes to walk there and has everything you need. The centre is within 20 minutes walk or a $1.25 taxi. Plaza de Ponchos is great for buying alpaca zipups, sweaters, scarves and other indigenous items.
The dogs nearby bark a bit, but not for long except between 5-7 PM, although I was often out then, and barking dogs isn't uncommon in Latin America! So not the owner's fault, and apart from that, it's quiet.
10 / 10Outstanding·Feb 2026
El apartamento es muy grande y espacioso, con acceso al patio. Alfredo nos recibió super bien y estaba dispuesto a ayudarnos con todo.
10 / 10Outstanding·Dec 2025
Muy lindo el espacio y tal como anunciado, la relación precio/calidad está muy buena. Les recomendo.
Tuve problema en localizarlo pero el personal fue muy amable y me ayudó a llegar a la ubicación correcta, así que al final todo salió perfecto.
$$$$
7.1Good
(56 Ratings)
"Spacious, open-plan apartment with 4 beds and a washing machine and yard outside to hang clothes. The owner was helpful and attentive, and lives next door. The apartment is at the back so you can hard..."
Great for petsBring all your friends and family, even the furry ones
Great price for your budgetOne of the lowest cost properties in the area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of Otavalo
About this apartment rental
Comfortable Accommodations
Amenities
Free WiFi/internet
Free Parking
Non-smoking
Pets allowed
Balcony/Terrace
WiFi/Internet
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Tourist house 1. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Tourist house 1 pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Tourist house 1?
We found 7 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, pets allowed, and balcony/terrace.
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