Not Boutique Hotel

The openness and the courtyard as well as the touches of thoughtful design.

Nothing

Beautiful property is a great location with amazing food and a top notch staff!

The app to manage all the room functions is a bit wonky.

Boutique nature, it was an oasis after sightseeing all day. The staff were exceptional, went above and beyond to help and did it with charm and attention

All good

Perfect location in a cool part of town and easy to get to the centre; a beautifully designed hotel with a gorgeous courtyard garden; calm and quiet (didn’t hear noise from any other guests); friendly staff, great breakfast.

We had a few issues during our stay, which probably don’t usually happen but they affected our enjoyment and we don’t think enough was done to recognise that. First, everything is automated (entry, blinds, lights) and there were electrical faults which meant that all the lights came on twice in the middle of the night, and on two of the others nights there was a loud beep sound several times in the night, so we had disturbed sleep on 3/4 nights. When we mentioned the issues to the staff they were pleasant and tried to fix them but didn’t do any more to check if we were happy or offer anything to apologise - not a 5* experience. Second, the pool was closed because of a technical issue. These things happen, but communication around it could have been better. Finally, the staff were very friendly and quick to respond to questions but the experience overall was quite impersonal - nobody showed us to our room when we arrived, everything is automated with communication over WhatsApp - some will prefer that approach and it has its perks but it wasn’t our preference.